Manager, Salesforce Administration & Development
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world.
Job summary
We are looking for a Manager Salesforce Administration & Development to lead our Salesforce team and serve as the strategic owner of our Salesforce platform and related GTM applications. This role goes beyond day-to-day administration: you will partner with business stakeholders ask the right questions and make prioritization decisions that ensure Salesforce and our connected systems enable growth scalability and operational excellence.
You will manage a team of developers and administrators collaborate across Operations Analytics Marketing Sales Customer Support and Finance and set the roadmap for Salesforce as the hub of our GTM stack. A background in consulting or similar stakeholder-facing roles is highly valued.
What you will do
Leadership & Strategy
- Lead mentor and grow a team of Salesforce admins and developers (6 direct reports: developers senior admins and junior admins).
- Define and own the Salesforce platform roadmap across Sales Marketing Customer Support and Finance.
- Partner with business stakeholders to translate requirements into scalable strategic solutions.
- Drive prioritization and decision-making around projects balancing business needs and technical capacity.
- Champion best practices governance and documentation standards for Salesforce and related GTM systems.
Systems Ownership
- Serve as the primary owner of Salesforce (SFDC) and its integrations with tools such as Eloqua LeanData and other SaaS GTM applications.
- Oversee the administration development and customization of Salesforce to optimize workflows reporting and business processes.
- Ensure data quality security and compliance across the platform.
- Manage Jira for ticket intake and prioritization and Confluence for process and project documentation.
Collaboration & Execution
- Work closely with Operations and Analytics teams to align systems and data strategy with business goals.
- Act as a bridge between technical team members and business leaders ensuring alignment and clarity.
- Partner with Marketing Ops Sales Ops and Customer Success to deliver tools and processes that drive revenue and efficiency.
- Engage with Finance stakeholders to support forecasting billing and financial workflows tied to Salesforce.
What you will have
- 7 years of experience in Salesforce administration development or architecture.
- 3 years managing a Salesforce team or leading cross-functional projects.
- Deep understanding of Salesforce Sales Cloud Service Cloud and Marketing integrations.
- Proven experience translating business requirements into technical solutions.
- Strong project management and prioritization skills.
- Excellent communication skills and ability to influence stakeholders at all levels.
Nice to have
- Background in consulting solution architecture or business systems leadership.
- Experience with Eloqua LeanData and other GTM tools.
- Familiarity with Jira (ticketing) and Confluence (documentation).
- Salesforce certifications (Administrator Advanced Administrator Platform App Builder or Architect-level certifications).
What Success Looks Like
- Salesforce is a trusted well-governed hub for GTM and operational systems.
- Business stakeholders see you as a partner who asks the right questions and guides them toward the best solutions.
- The Salesforce team is motivated effective and delivering measurable impact across Sales Marketing Customer Support and Finance.
- Projects are prioritized strategically executed smoothly and aligned with company goals.
Benefits
DigiCert offers a competitive benefits package for all of our full-time employees.
DigiCert is an Equal Opportunity employer and is committed to diversity in its compliance with applicable federal and state laws DigiCert prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified person with disabilities and protected veterans are strongly encouraged to apply.
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Required Experience:
Manager
Key Skills
- Office Manager Experience
- Microsoft Office
- Management Experience
- QuickBooks
- Accounting
- Business Management
- Microsoft Powerpoint
- Microsoft Excel
- Operations Management
- Administrative Experience
- Leadership Experience
- Bookkeeping
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
