Director, Enrollment Operations

SUMMARY: Reporting to the Chief of Staff and Chief Information Officer provide direction and oversight of all aspects of undergraduate (first-year and transfer) and graduate admissions enrollment systems. Support the design creation and testing of technology solutions for new and existing systems and modify systems and databases to address enrollment needs. Serve as a primary contact for support and training on the undergraduate and graduate admissions database and application system (Technolutions Slate) and any database-related enrollment projects. Serve as Slate Captain and liaison with Technolutions.

Serve as the lead team member in the management of the Slate database and serve as a day-to-day contact for IT Student Financial Services athletics systems and academic colleagues in the registrars office and in retention and student success. Oversee the management of the Admissions databases and online applications develop testing scenarios and controls and provide support and guidance for any staff and temporary personnel assigned to enrollment systems projects. Develop and deliver training programs for undergraduate and graduate admissions team on use and new features of enrollment systems and serve as an ongoing resource in the use of the system.

Supervise operations and technology staff and determine project plans and timelines to meet the organizations enrollment technology needs.

Collaborate with the enrollment management and marketing leadership team members along with partners across campus on long-term strategy for database-related initiatives and other technical system needs. This position is expected to be on-campus in Charlotte NC at least 3 days each week with some flexibility for remote work.

This full-time 12-month position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities

• Oversee the technical and operational infrastructure of the admissions process ensuring seamless functionality of Slate CRM to support undergraduate and graduate enrollment marketing recruitment application processing and decision release in order to meet enrollment goals.
• Design and maintain workflows for application review decision release and data synchronization with institutional systems like PowerFAIDS Jenzabar ARMS etc.
• Manage day-to-day operations including communication campaigns event management form development data uploads and routine system maintenance while establishing protocols to uphold data quality and integrity.
• Surface key insights (e.g. source attribution email performance conversion rates etc) through report and portal development to help drive marketing and enrollment strategy
• Enrollment operations process refinement and re-engineering to align with evolving admissions financial aid and enrollment marketing strategies troubleshooting technical issues and implementing automation to enhance efficiency.
• Perform regular data clean-up consolidation of duplicate records and oversight of annual cycle prep work to update application portals purge outdated resources and ensure compliance with institutional privacy policies.
• Collaborate with IT student financial services registrar and cross-departmental teams to manage system integrations user permissions and updates.
• Prioritize continuous improvement by attending Slate webinars adopting new integrations
  and participating in Slate conversations across the higher-ed sector.
• Develop high-level timelines for the development of new system enhancements and track milestones and bugs in project management systems. Coordinate with stakeholders in order to accurately track progress and update goals.
• Lead and train staff in undergraduate admissions graduate admissions student financial services and marketing in system use and provide ongoing support as needed including regular updates of reference materials.

Non-EssentialDuties:

Experience Knowledge & Skills Required

• Bachelors degree and at least five years of experience working in college admissions or a related field. (Masters degree preferred)
• Analytical thinking technical fluency and the ability to master new software and computer systems are required.
• Experience using Slate preferred (Experience using similar CRM software required). Working familiarity with SQL HTML CSS Javascript and Microsoft Office preferred.
• Demonstrated experience defining requirements for systems integrations is required. Familiarity with any of the following: Jenzabar ARMS PowerFAIDS Watermark preferred.
• Must be able to evaluate the impact of new systems system requests and process enhancements to determine implementation priorities.
• Ability to build and maintain strong working relationships with multiple internal and external stakeholders.
• Must have experience managing databases and providing end-user support.
• Demonstrated ability to work independently and collaboratively.
• Ability to set priorities in a dynamic environment.
• Expertise in current and emerging policies practices and technologies related to the overall enrollment landscape preferred.

Application Process

Does this sound like a good fit Submit the following:

1. A cover letter addressing the position qualifications and experience.
2. Current résumé
3. Salary expectations

Applications received by October 17 2025will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nations second fastest growing metropolitan area Queens University of Charlotte leverages the citys diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry non-profit and community organization sectors.

Because of our history of innovation and our legacy of strong leadership Queens is positioned to be among the new forerunners of American higher education.This is a defining moment for Queens. While other institutions are focused on sustaining and surviving we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030 Queens aspires to become the leading private national university of Charlottewith deep meaningful and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the worlds most pressing challenges and biggest areas of opportunity; a fully connected integrated and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity equity and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte aims to be a leading comprehensive university distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity equity and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity promote global understanding encourage ethical living and prepare individuals for purposeful and fulfilling lives. To this end the University recruits talented faculty staff and students from across the United States and around the world. Queens encourages applications from women people of color people with disabilities and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live learn and work.

Queens works to provide an accessible living learning and working environment for current and prospective faculty staff students and visitors to our campus. If there are accommodations we can provide to make your application process more accessible please contact the Director of Human Resources ( ). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees including: medical dental and vision insurance domestic partner benefits a 403b retirement plan with two options (pre-tax or post-tax (Roth) contributions) with a generous match vacation and generous paid holidays tuition remission and tuition exchange Queens-paid life insurance supplemental life insurance dependent life insurance accidental death and dismemberment insurance disability insurance flexible spending accounts (medical dependent care Health Savings Account) sick leave and long-term disability leave paid parental leave FMLA leave when eligible reduced cost meals at Morrison Dining Hall employee assistance program (EAP) free access to the Levine Center wellness addition employees may choose benefits such as pet insurance critical care insurance and legal assistance.