Area Collection Manager Unsecured Flows Bangalore

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Basic Details:Fill the required information about business unit location position reports to position and date of updation of JD

Business	Financial Services
Unit	Aditya Birla Finance Ltd.
Location	Pan India
Poornata Position Number of the job		Reports to: Poornata Position Number
Poornata Position Title of the job	Area Collections Manager	Reports to: Poornata Position Title	Regional Collections Manager
Function	Risk Management & Compliance	Reports to: Function	Risk Management & Compliance
Department	Risk & Legal & Collections	Reports to: Department	Risk & Legal & Collections
Designation of the Employee:	Area Collections Manager	Managers Designation:	Regional Collections Manager
Date of writing/ Updation of JD	20^th Jan 2023

1) Job Purpose:Write the purpose for which the job exists (in 2-3 lines)(Max 1325 Characters)

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities ensuring compliance with all internal policies and relevant regulations.

2) Dimensions:Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Team Size	4-9 (varies by location)
Other Quantitative and Important Parameters for the job	ECL Targets for the State / Product for Stage 1 2 & 3 (as applicable) direct impact on P&L Cost of Collections deliver a cost performance better than the budget at the State Level Hiring building and mentoring a high performance collection steam to manage the State / Area / Region

3) Job Context & Major Challenges:Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section((Max 3975 Characters)

Organization Context

Aditya Birla Finance Limited (ABFL) is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec20 ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45560 Crores.

ABFL offers end-to-end lending solutions to a diverse set of customers - Retail HNI MSMEs and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans Unsecured Personal Loans Unsecured Business Loans Health & Education Loans Digital B2B2C and B2B2B Small Ticket Loans Small Business Secured Loans Loans Against Property (LAP) Lease Rental Discounting (LRD) Construction Finance (to Real Estate Developers) SME Loans Capital Markets Loans (Loan Against Shares) Supply Chain Finance Mid and Large Corporate Loans and Infrastructure Finance loans. ABFL also has a Wealth Management division.

ABFL is rated AAA by India Ratings ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver) and 2015 (Bronze) and multiple other Awards on forums like CII

Job Context:

Collections function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.

This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective area. The incumbent will be accountable for field collections for the customers in the area. For this segment the collections model is a combination of in-house (for ticket sizes >10L) and partly agency-driven (for small ticket sizes) so the area manager will need to effectively oversee both inhouse collections officers as well as agency managers.

4) Key Result Areas:Writethe key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)-Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)	Supporting Actions(Max 1325 Characters)
Achieve collections targets and financial goals for the area	Monitor and Control delinquency and minimize credit losses for portfolio Drive higher resolution rates. Ensuring adequate headcount availability location-wise / bucket-wise / segment-wise. Ensure Charge offs are minimized and higher recoveries from charge-off accounts. Review maintain control and minimize the cost incurred towards collections of dues. Daily monitoring and regular reviews of delinquent portfolio to make account level
Portfolio review and monitoring	Monitor customer accounts across the region identifying and flagging likely cases of default or delayed payment Work with non-performing defaulting borrowers to create optimum recovery solutions Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement. Provide regular inputs to Management and all the other stakeholders such as Sales Risk Policy Team on various aspects of collections resolution and delinquency trends Negative Areas Negative Profile Non-Starters SKIPs Fraud Cases etc.
Vendor Management	Liaise with agencies to drive collections processes efficiently. Oversee selection processes for externa agencies Continuously monitor agency performance Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner
Compliance and audit	Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process taking steps to ensure a satisfactory outcome for both ABFL as well as its customers Plan and implement periodic audits of the collections teams ensuring their compliance with all relevant policies and regulations
Customer escalations and complaints	Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
People Management	Provide oversight and be a coach and mentor for the team Ensure regular functional & behavioral trainings of team members in collaboration with HR Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

5) Job Purpose of Direct Reports:Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

Collections Officer: To manage the collections process for a set of delinquent accounts within a location working with non-performing defaulting borrowers to create optimum recovery solutions.

Agency Collections Manager: To manage the collections process for a set of delinquent accounts within a location working with non-performing defaulting borrowers to create optimum recovery solutions ensuring compliance with all internal policies and relevant regulations

6) Relationships:Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals departments organizations inside and outside of the organization that job is required to interact with in order to deliver the job objectives
Relationship Type	Frequency	Nature
Internal
Regional Collections Manager Collection Officers Agency Managers	Daily / regular	Portfolio update and alignment of strategy and activities
Credit/ Policy Teams	Weekly	Updation of Collections Cases MIS Bounce details etc. Updates on policy changes.
Legal Team	As needed	Escalations customer complaints
External
Collections Agencies and Vendor Partners	Regular	Visits / discussions on portfolio; Reviews case updates exception reporting
Customers	As needed	Escalations and follow-ups.

7) Organizational Relationships:Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

SIGN-OFF:Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.
	Job Holder	Reports to (Manager)
Name
Date of Entry / Approval

Required Experience:

Manager

Basic Details:Fill the required information about business unit location position reports to position and date of updation of JDBusinessFinancial ServicesUnitAditya Birla Finance Ltd.LocationPan IndiaPoornata Position Number of the jobReports to: Poornata Position NumberPoornata Position Title of th...

Basic Details:Fill the required information about business unit location position reports to position and date of updation of JD

Business	Financial Services
Unit	Aditya Birla Finance Ltd.
Location	Pan India
Poornata Position Number of the job		Reports to: Poornata Position Number
Poornata Position Title of the job	Area Collections Manager	Reports to: Poornata Position Title	Regional Collections Manager
Function	Risk Management & Compliance	Reports to: Function	Risk Management & Compliance
Department	Risk & Legal & Collections	Reports to: Department	Risk & Legal & Collections
Designation of the Employee:	Area Collections Manager	Managers Designation:	Regional Collections Manager
Date of writing/ Updation of JD	20^th Jan 2023

1) Job Purpose:Write the purpose for which the job exists (in 2-3 lines)(Max 1325 Characters)

2) Dimensions:Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Team Size	4-9 (varies by location)
Other Quantitative and Important Parameters for the job	ECL Targets for the State / Product for Stage 1 2 & 3 (as applicable) direct impact on P&L Cost of Collections deliver a cost performance better than the budget at the State Level Hiring building and mentoring a high performance collection steam to manage the State / Area / Region

3) Job Context & Major Challenges:Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section((Max 3975 Characters)

Organization Context

ABFL is rated AAA by India Ratings ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver) and 2015 (Bronze) and multiple other Awards on forums like CII

Job Context:

4) Key Result Areas:Writethe key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)-Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)	Supporting Actions(Max 1325 Characters)
Achieve collections targets and financial goals for the area	Monitor and Control delinquency and minimize credit losses for portfolio Drive higher resolution rates. Ensuring adequate headcount availability location-wise / bucket-wise / segment-wise. Ensure Charge offs are minimized and higher recoveries from charge-off accounts. Review maintain control and minimize the cost incurred towards collections of dues. Daily monitoring and regular reviews of delinquent portfolio to make account level
Portfolio review and monitoring	Monitor customer accounts across the region identifying and flagging likely cases of default or delayed payment Work with non-performing defaulting borrowers to create optimum recovery solutions Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement. Provide regular inputs to Management and all the other stakeholders such as Sales Risk Policy Team on various aspects of collections resolution and delinquency trends Negative Areas Negative Profile Non-Starters SKIPs Fraud Cases etc.
Vendor Management	Liaise with agencies to drive collections processes efficiently. Oversee selection processes for externa agencies Continuously monitor agency performance Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner
Compliance and audit	Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process taking steps to ensure a satisfactory outcome for both ABFL as well as its customers Plan and implement periodic audits of the collections teams ensuring their compliance with all relevant policies and regulations
Customer escalations and complaints	Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
People Management	Provide oversight and be a coach and mentor for the team Ensure regular functional & behavioral trainings of team members in collaboration with HR Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

5) Job Purpose of Direct Reports:Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

Collections Officer: To manage the collections process for a set of delinquent accounts within a location working with non-performing defaulting borrowers to create optimum recovery solutions.

Agency Collections Manager: To manage the collections process for a set of delinquent accounts within a location working with non-performing defaulting borrowers to create optimum recovery solutions ensuring compliance with all internal policies and relevant regulations

6) Relationships:Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals departments organizations inside and outside of the organization that job is required to interact with in order to deliver the job objectives
Relationship Type	Frequency	Nature
Internal
Regional Collections Manager Collection Officers Agency Managers	Daily / regular	Portfolio update and alignment of strategy and activities
Credit/ Policy Teams	Weekly	Updation of Collections Cases MIS Bounce details etc. Updates on policy changes.
Legal Team	As needed	Escalations customer complaints
External
Collections Agencies and Vendor Partners	Regular	Visits / discussions on portfolio; Reviews case updates exception reporting
Customers	As needed	Escalations and follow-ups.

7) Organizational Relationships:Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

SIGN-OFF:Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.
	Job Holder	Reports to (Manager)
Name
Date of Entry / Approval

Required Experience:

Manager

Key Skills

Accounts Receivable
Biochemistry
Administration Support
Administration And Secretarial
Architecture

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Financial Services

Huxley provide a coordinated global service from our offices based in the world’s leading financial, commercial, and technology hubs in New York, London, Singapore, Paris, Frankfurt and Zurich amongst other cities. We therefore are able to leverage off our global reach, our local know ... View more

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Area Collection Manager Unsecured Flows Bangalore

Bengaluru - India

Job Summary

Basic Details:Fill the required information about business unit location position reports to position and date of updation of JD

1) Job Purpose:Write the purpose for which the job exists (in 2-3 lines)(Max 1325 Characters)

3) Job Context & Major Challenges:Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section((Max 3975 Characters)

4) Key Result Areas:Writethe key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)-Maximum 10 KRAs can be updated

5) Job Purpose of Direct Reports:Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

6) Relationships:Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals departments organizations inside and outside of the organization that job is required to interact with in order to deliver the job objectives

Relationship Type

Frequency

Nature

7) Organizational Relationships:Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

SIGN-OFF:Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.

Basic Details:Fill the required information about business unit location position reports to position and date of updation of JD

1) Job Purpose:Write the purpose for which the job exists (in 2-3 lines)(Max 1325 Characters)

3) Job Context & Major Challenges:Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section((Max 3975 Characters)

4) Key Result Areas:Writethe key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)-Maximum 10 KRAs can be updated

5) Job Purpose of Direct Reports:Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

6) Relationships:Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals departments organizations inside and outside of the organization that job is required to interact with in order to deliver the job objectives

Relationship Type

Frequency

Nature

7) Organizational Relationships:Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

SIGN-OFF:Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.

Key Skills

About Company

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