Specialist, Factory Order

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for an efficient professional to join our team as Specialist Factory this role you will ensure timely and accurate vehicle order entry for Element clients. This role provides subject matter expertise in order processing bulk entry and troubleshooting while collaborating across teams to resolve issues and support multiple functions within the Factory Ordering process. The Specialist is accountable for delivering 100% order accuracy improving processes and ensuring client satisfaction through seamless administrative support.

What Youll Do

Place vehicle orders in Element and manufacturer ordering systems in an accurate and timely manner based on client requirements

Serve as a subject matter expert in vehicle acquisition order entry changes and cancellations

Review and process bulk order spreadsheets; utilize automation programs to optimize entry

Independently set up delivery service providers (DSP) in Supplier Interactive System per client instruction these must be assigned to the appropriate DSPs and leverage automation where applicable

Review orders for required content special notes and exceptions

Use OEM upfitter and Element applications to troubleshoot and resolve complex ordering delays

Follow up with internal stakeholders on incomplete or erroneous orders

Collaborate with Factory Ordering peer teams to provide surge support

Flex across multiple functions including Pool Bailment Order Entry OEM resolution and Dealer Assignment

Basic Qualifications

Education: College/University degree (or equivalent experience)

1 2 years of customer service or client account management experience

Professional and efficient communication with clients vendors and stakeholders

Strong critical thinking and decision-making skills in complex changing situations

Data analysis skills to derive insights and make recommendations

Strong verbal and written communication skills

Ability to manage multiple priorities in a fast-paced environment

Client-focused ensuring all commitments are delivered accurately and on time

Preferred Qualifications

B2B experience

Fleet management experience

Location: Hopkins MN

The hiring base salary range for this position is $51600 - $71000 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

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