FLEX Senior Director, Deployment Command Center – US and Canada

This is a temporary position.

JOB SUMMARY

The Senior Director Command Center Lead US/Canada will lead all US/CAN command center operations for The Power of M transformation deployment within the US and Canada. The Power of M is a multi-year effort to transform Marriotts technology and business process ecosystem evolving it to deliver on our vision to become the worlds favorite travel company. The Business Transformation Office (BTO) has been established to enable and accelerate The Power of M through unique approaches to strategic planning program management change management experience and business process design continent coordination and deployment.

As part of the BTO and aligned with the US/CAN team the Senior Director Command Center Lead US/Canada will oversee the execution issue management and deployment orchestration specific to US/CAN hotels while ensuring alignment to the broader Global Command Center operating model.

The Senior Director will directly manage the director US/CAN run of show (RoS) and director US/CAN support model providing leadership and strategic oversight to ensure continent specific success across multiple deployment waves. The Senior Director will partner closely with the US/CAN continent leadership and provide regular executive updates on deployment progress issue trends cutover performance and regional readiness.

Operating as a regional subset of the Global Command Center this position ensures 24/7 cutover coverage real-time operational coordination stakeholder communication and escalation management throughout each deployment wave in US/CAN.

Expected Contributions

• Lead and manage all activities within the US/CAN continent command center from deployment readiness and live cutover execution through post-wave stabilization.
• Provide leadership across all US/CAN command center associates
• Act as the primary conduit between US/CAN continent leadership team and global command center surfacing wave-specific updates risks and continent-wide execution trends
• Direct the 24/7 command center operations for the continent during each wave ensuring coordination across shifts consistent communications and high-urgency issue resolution
• Oversee the deployment of the Run of Show and Support models within the continent ensuring that global frameworks are applied effectively and adapted to local operational realities.
• Lead the development and execution of continent-specific readiness sessions and cutover planning meetings.
• Serve as the US/CAN escalation lead for high-impact deployment issues coordinating with business/technology support teams as needed.
• Provide timely tailored updates to US/CAN executives and stakeholders including summaries of wave health major risks unresolved issues and post-cutover metrics.
• Participate in global command center leadership forums contributing continent insights and helping shape cross-continent planning and issue response frameworks.
• Ensure hiring onboarding and management of continent command center staff.
• Lead post-wave retrospectives within the continent ensuring that lessons learned are captured addressed and incorporated into future wave playbooks.
• Drive a continuous improvement mindset identifying opportunities to improve execution agility stakeholder visibility and hotel experience throughout the deployment lifecycle.
• Perform other duties as needed.

Education and Experience

• 4-year degree preferred from an accredited university in business information systems or equivalent combination of education and experience.
• 10 years of relevant professional experience in lodging consulting or communications related discipline preferred demonstrating progressive career growth and pattern of exceptional performance.
• Proven success in leading large-scale technology deployments or cutover events in complex matrixed environments
• Demonstrated experience managing high-performing teams and cross functional operations under pressure.
• Strong hotel / market experience and/or knowledge of Marriott lodging systems / business processes / hotel operations.
• Strong familiarity with Microsoft 365 ServiceNow Power BI Smartsheet and .
• Experience managing vendor performance and third-party support services.
• Excellent project management skills with ability to independently manage multiple projects.
• Ability to effectively persuade and motivate stakeholders and team membersto achieve project goals and objectives.
• Strong presentation facilitation and stakeholder communication skills.

MANAGEMENT COMPETENICES

• Leadership
  • Adaptability Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
  • Problem Solving and Decision Making Models and coaches others on breaking complex issues into manageable parts identifying and evaluating alternatives and their implications before making decisions and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Managing Execution
  • Building and Contributing to Teams Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
  • Strategy Execution Bridges deployment strategy with real-time operations ensuring intent and execution are aligned.
• Building Relationships
  • Coworker Relationships Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.
  • Global Mindset Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability
  • Organizational Capability Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise
  • Applied Learning Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team business and administrative challenges.
  • Technical Acumen Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Basic Competencies
  • Basic Computer Skills Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
  • Mathematical Reasoning Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.
  • Oral Comprehension Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.