Customer Service Representatives
Customer Service Representatives
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Job Description
Work From Home as a Customer Service Representative (German Fluency)
Do you speak German fluently (C1/C2) and want to build your career with one of Europes leading technology retailers
Were hiring Customer Service Representatives for one of our leading technology retailers supporting customers in Germany and Austria!
What Youll Do
- Provide support to customers via inbound calls (emails may be added later).
- Handle common inquiries such as:
o Store locations.
o Online returns.
o Complaint management.
o Checking product stock in stores.
o Product reservations (IBS).
- Deliver excellent service contributing to high customer satisfaction.
- Join a long-standing stable project with a low turnover rate.
- Be part of team meetings feedback sessions and special day celebrations.
Why Youll Love This Job
- Remote work from anywhere in Turkey.
- Competitive salary & performance bonuses earn extra with up to 20% bonus.
- Stable and established project strong team culture and career opportunities.
- Growth & development one-on-one mentoring career coaching and promotion
- paths.
- Public holiday perks shifts on official holidays paid x2 by law.
Salary & Benefits
- Net Salary: 30000 TL
- Quality Bonus: Up to 20% of salary (valid until end of 2025).
- Meal Card (Pluxee): 4500 TL allowance.
- Private Health Insurance: Provided via Mapfre (employee only).
Work Schedule
- Weekdays between 09:00 23:00 (Summer: until 22:00 Winter: until 23:00).
- Rotating shifts:
o 09:0018:00
o 10:0019:00
o 11:0020:00
o 12:0021:00
o 13:0022:00
- Split shift: 09:0013:00 / 18:0023:00 (every 78 weeks with 2 days off including one weekend day).
- Breaks: 1 hour daily (within 9-hour schedule).
- Days off: Sunday 1 variable day.
Training
- Duration: 2 weeks (weekdays only weekends off).
- Hours: 09:0018:00 / 10:0019:00.
- Format: Online.
- Attendance is mandatory.
Requirements
- German proficiency (C1/C2) mandatory.
- Located in Turkey able to work from home.
- Average or above-average computer skills.
- A smartphone for secure VPN login verification.
Apply now and join the team where stability growth and international experience await!
Employment Type
Full Time
