Customer Support Specialist German & English
Customer Support Specialist German & English
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Job Description
Customer Support Specialist German & English
Belfast VR Hub - On-site
28017.60 per year perks & benefits
Full-time permanent 40 hours (rota between 6am - 7pm Mon - Sun)
Were looking for German & English-speaking Customer Support Specialists to join a team supporting innovative VR technologies and products. Youll be helping users worldwide through social media live chat email WhatsApp and phone.
What youll be doing: Customer Support Specialist German & English
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Deliver a first-class white glove support experience across multiple channels.
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Engage with customers in both German and English resolving technical and non-technical issues.
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Monitor social media and online forums responding in a professional and brand-aligned tone.
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Spot trends escalate issues and help improve the user experience.
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Build a positive online community by encouraging user participation.
What were looking for: Customer Support Specialist German & English
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Fluency in German and English (minimum B2 CEFR level).
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Experience in customer service and/or social media support.
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Strong written communication and attention to detail (typing 55 WPM with 95% accuracy).
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Confidence dealing with a mix of technical queries and customer concerns.
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Interest or experience in VR/gaming is desirable.
This role offers the chance to be part of an exciting industry while developing your career in a supportive team-focused environment.
Apply today to start the process.
Employment Type
Full Time
