Customer Support Specialist German & English

Belfast - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Support Specialist German & English
Belfast VR Hub - On-site
28017.60 per year perks & benefits
Full-time permanent 40 hours (rota between 6am - 7pm Mon - Sun)

Were looking for German & English-speaking Customer Support Specialists to join a team supporting innovative VR technologies and products. Youll be helping users worldwide through social media live chat email WhatsApp and phone.

What youll be doing: Customer Support Specialist German & English

Deliver a first-class white glove support experience across multiple channels.
Engage with customers in both German and English resolving technical and non-technical issues.
Monitor social media and online forums responding in a professional and brand-aligned tone.
Spot trends escalate issues and help improve the user experience.
Build a positive online community by encouraging user participation.

What were looking for: Customer Support Specialist German & English

Fluency in German and English (minimum B2 CEFR level).
Experience in customer service and/or social media support.
Strong written communication and attention to detail (typing 55 WPM with 95% accuracy).
Confidence dealing with a mix of technical queries and customer concerns.
Interest or experience in VR/gaming is desirable.

This role offers the chance to be part of an exciting industry while developing your career in a supportive team-focused environment.

Apply today to start the process.

Customer Support Specialist German & English Belfast VR Hub - On-site 28017.60 per year perks & benefits Full-time permanent 40 hours (rota between 6am - 7pm Mon - Sun) Were looking for German & English-speaking Customer Support Specialists to join a team supporting innovative VR technologies and p...