Service and Installation Technician

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our Vision and Purpose

At La Cuisine International (LCI) we are passionate about good living which is why we offer our customers the best and most prestigious kitchen equipment and water systems which gives their home a better place to be and enjoy with the purpose of getting closer to family and friends.
Our objective is to be recognized as the leader most admired and innovative distribution group of luxury brands of household appliances water systems and household products for the South of Florida Latin America and the Caribbean.

Position Purpose

We are seeking a dynamic technical oriented and customer-focused individual to join our team as a Service and Installation Technician. The successful candidate will play an important role in serving our customers by providing elevated services and support during the service steps of their journey with our products and services.

It is explicitly expected from all Employees to live by the companys Core Values. We are looking into individuals that are searching for long-time partnership to be part of the La Cuisine family.

Responsibilities

Provide on-site (customer homes) high quality repair services maintenance installations pre-installation visits
Effectively diagnose appliances problems and provide repair installing new parts
Evaluate parts break-down (Exploded View) to order parts via Spare Parts Department
Control spare parts truck stock and
Maintain complete service job reports fulfilling all Corporate Guidelines for all jobs provided
To work with CSR team to schedule services and close all jobs scheduled
Create technical reports for specific cases whenever required by management

Participate Corporate and Manufacturers in-person Trainings (Locally or Internationally) twice a year
Participate Corporate and Manufacturers virtual Trainings whenever required by management
Keep NPS personal score of a minimum of 30
Report to the Subsidiary Service Manager following all guidelines required for this position

Qualifications and Experience

Proven 3 years experience with household appliance repairs with field experience
Experience with High-End and Luxury Appliances is preferred
Sealed System experience on domestic refrigeration is a plus
Ability to diagnose electronic and electrical systems and to read interpret and utilize Electrical diagrams technical documents and service manuals.
Strong problem-solving abilities and a customer-oriented mindset.
Excellent communication and interpersonal skills with the ability to reassure consumers in stressful situations with extreme respect and cordiality.
Capacity to handle customer complaints and issues with patience and professionalism
Maintain a high level of accuracy and attention to detail while performing repair activities
Willingness to stay updated on product specifications and industry trends by participating on trainings workshops webinars
Effective time management skills to prioritize tasks and meet deadlines.
Strictly follow all safety and manufacturers protocols in the Services and Installations
Knowledgeable about electrical and electronic circuits
Knowledge of Hand/Power Tools

Education and Additional Requirements

Technical Degree in Electrical Electronic or a related field is preferred.
Residential Appliance Technician Certification (NASTeC) or General Electrician License is preferred but not required.
Need a valid drivers license and clean driving history
Holding a valid Passport to be able to travel to participate in trainings abroad will be preferred

Physical Requirements

Drive for 2 hours/day
Lift up to 50lbs
Constant bending kneeling
Standing for long periods of time (8 hours)

Languages

English bilingual proficiency mandatory
Spanish and/or Portuguese bilingual proficiency preferred

Benefits Offered

Health Vision and Dental Insurance
401k
Paid Vacation and Sick Time
Uniforms
Safety Equipment

Required Experience:

Manager

Our Vision and PurposeAt La Cuisine International (LCI) we are passionate about good living which is why we offer our customers the best and most prestigious kitchen equipment and water systems which gives their home a better place to be and enjoy with the purpose of getting closer to family and fri...