Senior Analyst, Returns Policy & Strategy
Senior Analyst, Returns Policy & Strategy
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 104500 - 118250
1 Vacancy
Job Description
The salary range for this position is $104500 - 118250. The base pay offered may vary depending on location job-related knowledge skills and experience.
At this time Wayfair does not provide visa sponsorship for employment authorization for this position.
Must be Onsite in Boston MA
We are looking for an analytical action-oriented and collaborative individual to support the development and execution of hassle-free customer-friendly return policies that increase loyalty and repeat purchases while optimizing cost and efficiency across Wayfairs supply chain.
Our Mission
Our goal is to enable hassle-free returns to drive loyalty and repeat purchases anchored in two strategic pillars:
- Our Version of Free Returns: Strategically test and launch free return policies in high-impact areas to maximize customer retention and satisfaction.
- Reimagined Return Policy: Refresh and harmonize customer and supplier-facing return policies for consistency fairness and transparency across all touchpoints.
Together we aim to improve returns economics and deliver customer friendly policies.
What Youll Do
- Drive process improvement by partnering with key cross-functional teams in operations customer experience technology and finance leveraging strong communication skills to identify pain points streamline workflows and uncover opportunities to implement tech-enabled solutions that improve scalability.
- Enable data-driven decision-making by building and managing large datasets that power dashboards provide visibility into initiative progress and deliver actionable insights with measurable business impact.
- Conduct and present ad-hoc analyses that translate complex data into clear actionable business recommendations for broad audiences.
- Shape strategy and prioritization by contributing to road mapping and program evolution by conducting opportunity sizing quantifying return economics and supporting thoughtful prioritization of initiatives.
- Design and implement sustainable long-term performance management practices to measure assess and grow business outcomes.
What Youll Need
- Bachelors degree in a quantitative field
- 2 years of professional experience
- Advanced experience with Microsoft Excel or Google Sheets SQL or GBQ and data visualization tools such as Google Data Studio (Looker Tableau or PowerBI); familiarity with Python is a plus
- Team-first attitude with enthusiasm for cross-functional collaboration
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
- Excellent written and verbal communication skills with the ability to tailor insights and recommendations to both technical and non-technical audiences
- High attention to detail and proven ability to manage multiple competing priorities simultaneously
- Comfort with ambiguity and a growth mindset with a strong sense of ownership to adapt quickly and drive impact in a fast-paced environment
An Important Note about Wayfairs In-Office Policy:
All Boston-based interns Co-ops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday - Thursday and work remotely Friday.
At this time Wayfair does not provide sponsorship for employment authorization for this position.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Senior IC
Employment Type
Full Time
