Senior Analyst, Returns Policy & Strategy

The salary range for this position is $104500 - 118250. The base pay offered may vary depending on location job-related knowledge skills and experience.

At this time Wayfair does not provide visa sponsorship for employment authorization for this position.

Must be Onsite in Boston MA

We are looking for an analytical action-oriented and collaborative individual to support the development and execution of hassle-free customer-friendly return policies that increase loyalty and repeat purchases while optimizing cost and efficiency across Wayfairs supply chain.

Our Mission

Our goal is to enable hassle-free returns to drive loyalty and repeat purchases anchored in two strategic pillars:

• Our Version of Free Returns: Strategically test and launch free return policies in high-impact areas to maximize customer retention and satisfaction.
• Reimagined Return Policy: Refresh and harmonize customer and supplier-facing return policies for consistency fairness and transparency across all touchpoints.

Together we aim to improve returns economics and deliver customer friendly policies.

What Youll Do

• Drive process improvement by partnering with key cross-functional teams in operations customer experience technology and finance leveraging strong communication skills to identify pain points streamline workflows and uncover opportunities to implement tech-enabled solutions that improve scalability.
• Enable data-driven decision-making by building and managing large datasets that power dashboards provide visibility into initiative progress and deliver actionable insights with measurable business impact.
• Conduct and present ad-hoc analyses that translate complex data into clear actionable business recommendations for broad audiences.
• Shape strategy and prioritization by contributing to road mapping and program evolution by conducting opportunity sizing quantifying return economics and supporting thoughtful prioritization of initiatives.
• Design and implement sustainable long-term performance management practices to measure assess and grow business outcomes.

What Youll Need

• Bachelors degree in a quantitative field
• 2 years of professional experience
• Advanced experience with Microsoft Excel or Google Sheets SQL or GBQ and data visualization tools such as Google Data Studio (Looker Tableau or PowerBI); familiarity with Python is a plus
• Team-first attitude with enthusiasm for cross-functional collaboration
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
• Excellent written and verbal communication skills with the ability to tailor insights and recommendations to both technical and non-technical audiences
• High attention to detail and proven ability to manage multiple competing priorities simultaneously
• Comfort with ambiguity and a growth mindset with a strong sense of ownership to adapt quickly and drive impact in a fast-paced environment

An Important Note about Wayfairs In-Office Policy:

All Boston-based interns Co-ops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday - Thursday and work remotely Friday.

At this time Wayfair does not provide sponsorship for employment authorization for this position.