Supervisor, Store Operations

WHAT IS THE BRAND
Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs manufactures and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) and other high-quality iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices delivered with a memorable customer experience and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB
As a Supervisor Store Operations in our shops you are the stores central nervous system. You are responsible for overseeing and ensuring the smooth and efficient day-to-day operations of the store. You will lead motivate and manage operations associate(s) while maintaining our high customer service levels and operational excellence. Your role will include managing inventory through its accuracy and timely flow of all incoming and outgoing inventory ensuring operational compliance with company policies procedures and brand standards growing sales through operational store support and driving your team to meet company metrics. This is an hourly non-exempt position.

WHAT ARE THE RESPONSIBILITIES

• Lead and supervise operations associates ensuring they meet performance standards are well-trained and uphold our high customer service levels.
• Ensure store operations run smoothly set clear daily/weekly priorities for operations team and individuals
• Assist store managers to set operations team weekly schedules and PTO based on company needs
• Reviewing weekly metrics with operations associates and using critical thinking and creative solutions to meet metrics within your store
• Managing communication with your HQ partners and store managers
• Managing the receipt of daily incoming and outgoing products from a systematic standpoint:
  • Customer Direct Shipments
  • Current Product Replenishment/New Product Releases
  • Store-to-StoreProduct Reallocation
  • Inventory Adjustments: MOS (Marked Out of Stock) RTV (Return to Vendor)
• Managing omni-channel order fulfillment from yourstore.
• Managing and leading thestores annual Physical Inventory audit.
• Managing inventory integrity through daily enterprise cycle counts variances and inventory audits.
• Managing the verification of daily returns.
• Managing and reporting stock levels (overages deficits end-of-season) to appropriate teams.
• Executing and leading efficient sale prep and end-of-sale processes.
• Planning designing and reorganizing stock room layout to improve storage efficiency and ease of access when inventory levels increase/decrease.
• Daily monitoring and ordering of all necessarystoresupplies.
• Generalstoresupport (as needed).

WHAT ARE THE ESSENTIALS

• A self-motivated problem solver outlook with a no task is too small attitude.
• The ability to work comfortably and efficiently in a fast-paced startup environment.
• Strong communication and interpersonal skills
• The ability to identify workload needs create priorities and delegate accordingly
• A proactive mindset that brings new ideas and solutions to the team.
• A desire to always work towards continual improvement.
• An entrepreneurial spirit and enthusiasm for personal growth.
• Exceptional interpersonal skills leading to cross-functional relationships.
• The ability to execute enterprise-wide processes in a highly organized and proficient manner.
• General knowledge of menswear/womenswear fabric garment construction and styling.
• A flexible positive and creative mindset with the ability to work under pressure.
• The ability to anticipate opportunities to drive business and build morale.
• Creating a welcoming environment that is centered around a team-based culture.
• Reflects our core values of Hopefulness Helpfulness Hospitable Hard Work Nimble Honest and Humble.

Required Experience:

Manager