Sales Support Analyst
Sales Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Role
Key Responsibilities
- Support direct and indirect sales campaigns and requests from regional/business offices.
- Participate in campaign discussions and contribute to implementation.
- Conduct data research and validation as per stakeholder requirements.
- Maintain and update records and databases in prescribed formats.
- Initiate and provide communication support to consultants (e.g. appointment setting surveys telesales).
- Identify and qualify prospective customers recording activity in tracking systems.
- Perform follow-ups via chat email or calls within scheduled timelines.
- Create and update progress and final reports for stakeholders.
- Achieve daily weekly and monthly performance targets.
Performance Objectives
- Excellence: Support operational governance and decision-making demonstrating company values.
- People: Build collaborative relationships across the practice; meet attendance and productivity standards.
- Clients: Ensure completion of sales and support campaigns across APAC EMEA and the Americas.
- Financial: Work towards achieving sales revenue targets and campaign objectives within recommended timelines.
Qualifications
The Requirement
- Minimum 2 years of experience in data processing sales support or business development.
- Experience in voice email or chat processes specializing in sales or back-office support.
- Proficiency in MS Office applications especially Excel and Macros.
- Familiarity with sales and prospecting platforms (e.g. ZoomInfo LinkedIn Sales Navigator Salesforce).
- Strong time management and results-oriented mindset.
- Good English communication skills (oral and written).
- Strong client service orientation and interpersonal skills.
- High attention to detail and accuracy.
- Commitment to quality and continuous improvement.
- Self-motivated focused and able to work independently with minimal supervision.
- Proactive able to multitask analyze data and manage multiple projects.
- Flexibility in a hybrid set-up with work shift varying between European and American time zones depending on assignments
WTW is an equal opportunity employer.
Required Experience:
IC
Employment Type
Full-Time
