Customer Service Representative (9.25 1)
Customer Service Representative (9.25 1)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Responsibilities may include but not limited to
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone email and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
Preferred Skills & Experience
- 1 year of previous call center experience
- Previous experience with auto dialer multi-line phone system and/or Customer Relationship Management (CRM) systems
- Previous experience working with HIPAA policies and procedures
- Bilingual (English/Spanish)
Physical Requirements
- Repetitive motions that include the wrists hands and/or fingers
- Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus
Our team members enjoy:
- Free Breakfast & Lunch
- Casual Dress Code
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO 401k & a Full benefits package
Required Experience:
Unclear Seniority
Employment Type
Full-Time
