Senior Client Success Manager

COMPANY OVERVIEW

About Built

Built is the AI-powered platform transforming the way real estate is financed developed and managed. Purpose-built for real estate and construction Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industrys most complex challenges. Through its connected product suite Built enables stakeholders to finance develop build own and operate smarterall in one place. The platform brings together loans deals portfolios payments inspections and collaboration to deliver faster execution greater transparency efficiency and trust across the industry.

Today Built is a partner to more than 350 lenders over 80000 borrowers and owners and thousands of contractors powering 86000 active projects valued at more than $300 billion. Learn more at :

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi

Senior Client Success Manager

We are seeking a Senior Client Success Manager (CSM) to lead and grow relationships across our enterprise and high-potential commercial clients. This role is ideal for someone with a track record of aligning with executive stakeholders driving measurable impact and influencing outcomes across cross-functional teams.

As a Senior CSM you will own a portfolio of complex accounts lead high-value initiatives and mentor other CSMs. Your focus will be on value realization adoption and strategic alignment at the enterprise level. You will work in close partnership with Senior Account Managers operating as mutual stakeholders in account successyou driving value outcomes and client satisfaction and your Account Manager counterparts focused on commercial growth and expansion.

In this Role You Will:

• Develop mastery of Builts suite of products & solutions
• Align with executive stakeholders and client leadership to understand strategic goals influence vision and communicate Builts roadmap and value.
• Lead customer business reviews (CBRs) and executive alignment sessions that highlight ROI KPIs and partnership success.
• Work hand-in-hand with Senior Account Managers to ensure strategic and commercial goals are met fostering a unified approach to partnership growth.
• Represent the voice of the customer by surfacing insights to product marketing and delivery teams to influence roadmap and internal prioritization.
• Collaborate across Implementation Support Product and Revenue teams to drive cross-functional outcomes and resolve complex client challenges.
• Lead key initiatives across clients such as driving product adoption rollout of new capabilities or process enhancements.
• Support the development of junior CSMs by sharing expertise reviewing strategies and delegating appropriate workstreams.
• Encourage collaboration and knowledge sharing across the Client Success team and help scale successful practices.

Who You Are:

• A strategic thinker and confident communicator with a strong executive presence.
• Proven ability to navigate complex organizations influence without authority and build long-term trust with senior stakeholders.
• Comfortable in a dynamic fast-paced environment where adaptability precision and data-driven insights are essential.
• A natural collaborator and coach who believes in elevating the team while delivering client value.
• Eager to partner with cross-functional stakeholders including Sales to deliver a seamless client experience and maximize account potential.

Qualifications:

• 5 years of experience in Client Success Account Management or Strategic Consulting preferably in FinTech or SaaS.
• Experience managing enterprise-level or high ARR clients with a proven track record of retention expansion and executive alignment.
• Strong analytical and communication skills with the ability to synthesize insights into strategic guidance and action.
• Proficiency in tools like Salesforce Sigma or similar CS platforms; comfortable interpreting product usage data to inform strategy.

Preferred Experience:

• Experience in the construction lending CRE or real estate finance sectors is highly desirable.
• Exposure to customer lifecycle strategies for multi-product portfolios or complex integrations.
• Familiarity with CS best practices frameworks (e.g. Success Planning Health Scoring Voice of Customer programs).

Why Join Us

• Be part of a mission-driven collaborative Client Success team.
• Gain hands-on experience with client engagement product adoption and lifecycle management.
• Learn and grow within a company that values scalable success and career development.
• Competitive compensation and benefits in a fast-growing company.

Builts salary range for this position is $110000 - 125000 USD per year. The pay range is designed to accommodate upward mobility in the role therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Builts total compensation package for employees. Your total rewards package at Built will include equity top-notch medical dental and vision coverage an unlimited PTO policy and other benefits.

Perks:

• The rare opportunity to radically disrupt a $1.5T industry
• Competitive benefits including: uncapped vacation health dental & vision insurance
• 401k with match and expedited vesting
• Robust compensation package including equity in the form of stock options
• Flexible working hours paid family leave ERGs & Mentorship opportunities
• Learning grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines each bringing their unique perspective to everything they do.

Were committed to building a safe inclusive workplace where every employee can succeed and we recruit hire and promote fairly - without bias based on race color religion sex sexual orientation gender identity marital status veteran status or any other characteristic protected by law.

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