Description
Position Title: Administrative Assistant
Program/Dept: Comprehensive Case Management
Reports to: Program Director
Classification: Regular Full-Time Non-Exempt
Salary Range: $28.35 Full Benefits Package
Shift: Monday Friday 8:30am 5:00pm
About Us: Caminar is a leading behavioral health organization that supports youth and adults across multiple counties in Northern California and the San Francisco Bay Area. Caminar builds strength and stability through comprehensive mental health and substance use treatment and wrap-around services delivered through evidence-based whole-person care. Founded in 1964 Caminars vision is to be a beacon of safety compassion and fulfillment supporting all those in our communities who need it most. Our mission is to build strength and stability through comprehensive mental health and substance use treatment delivered through evidence-based whole-person care.
Position Summary: Under the supervision of the Program Director the Administrative Assistant supports the CCM team by providing wide-ranging administrative tasks such as client visitor and phone reception data entry file management and other office duties.
Essential Duties & Responsibilities:
- Greet welcome and announce visitors. Notify staff members when their appointments have arrived. Ensure clients and visitors are accompanied by staff when entering the office areas. Monitor waiting room area and client traffic.
- Answer a multi-line phone system and properly route incoming calls in a professional courteous and helpful manner.
- Timely and accurate data entry of HIPPA protected client documentation into county electronic health record database.
- Triage client calls and forward to appropriate staff.
- Maintain master calendar of client appointments for medical staff.
- Maintain master calendar of conference and therapy rooms
- Maintain the master calendar of vehicles and assist with the distribution of vehicle keys placards and gas cards as needed. Support vehicle upkeep by helping ensure they remain clean well-maintained and properly supplied.
- Lead morning wellness meeting and update Wellness Database as needed
- Ensure that office equipment (e.g. copier fax machine) is properly stocked maintained and clear of PHI daily.
- Work collaboratively with a team of administrative staff supporting the efforts and needs of other departmentsproviding assistancein a team-oriented approach.
- Maintain the appearance upkeep and general organization of the departments kitchen and conference room.
- Perform general office duties such as typing flow of correspondence filing requisition of supplies faxing etc. Receive respond and initiate electronic mail; take maintain and distribute meeting minutes.
- Participate in planning preparing for and organizing special events.
- Participate in and/or completetrainingas assigned.
- Drive own or agency vehicle to meetings and other venues as required; documenting and reporting mileage according to agency procedures so that services can be provided in a timely manner;comply with agency vehicle policy at all times.
- Participate in promoting a safe healthy and clean working environmentat all timesconsistent with applicable laws industry standards and the agencys own Health & Safety Program.
- Complete and submit accurate time sheets and absence reports to program management in a timely manner.
- Actively nurture and advance the cooperative harmonious andteamwork-orientedenvironment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organizations mission philosophy policies and procedures.
- Perform other related duties responsibilities and special projects as assigned.
Qualifications & Skills:
- Must be passionate aboutCaminarsmission.
- High School Diploma or GED is required. Bachelors degree strongly preferred. Absent a BA must have prior office or reception experience or possess an AA.
- Must have prior experience working with individuals with mental health disorders and/or disabilities.
- Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience withweb-basedtime and attendance and staff training and development system is strongly preferred.
- Ability to maintain a high level of confidentiality a professional demeanor and torepresent the organization in a positive manner at all times. Must demonstrate acceptable level of maturity good judgment and emotional stability.
- Problem solvingidentifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Customer Servicemanages difficult customer situations responds promptly to customer needs and solicits customer feedback to improve service.
- Oral and written communicationspeaks clearly and persuasively in positive or negative situations; Completes formal written communications skillfully and professionally.
- Quality managementlooks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
- Planning/organizingprioritizes and plans work activities uses time efficiently and develops realistic action plans.
- Adaptabilityadapts to changes in the work environment manages competing demands andis able todeal with frequent change delays or unexpected events. Ability to act quickly and appropriately in emergency situations.
- Dependabilityis consistently at work and on time follows instructions responds to management direction and solicits feedback to improve performance. Consistently engages forward thinking by completing tasks before asked.
- Safety and securityactively promotes and personally observes safety and securityprocedures anduses equipment and materials properly.
- Must be a dynamic self-starter with demonstrated ability to work independently on special projects.
Position Requirements:
- Physical: Occasionally required to push/pull objects up to 50 lbs. and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing writing etc. Must be able to walk stand and sit for extended periods.
- Sensory: Frequently required to read documents written reports and plans. Must be able to distinguish normal sounds with some background noise as in answering the phone interacting with residents and staff etc. Must be able to speak clearly and understand/be understood using the English language.
- Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
- Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances dust and loud noises.
- Equipment: Frequently required to use a computer phone and fax machine.
Essential Requirements:
- Must be able to meet and receive a criminal records clearance as required by Title XXII other licensing regulations and Caminar practices.
- This position may require limited occasional or frequent driving. If required a valid California driver license a reliable personal vehicle and current personal auto insurance is required by addition an MVR sufficient to obtain and maintain insurability under agency auto liability policies are all essential job requirements.
- Must be able to pass post offer pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
- If applicable a personal cell phone with reliable service and a data plan to use for business purposes.
- May be required to obtain and maintain First Aid and CPR certification.
Weve Got You Covered
Medical Dental and Vision
Health coverage choices to fit you and your familys needs.A zero-cost option for employee only and generous contributions to employee and dependent premiums.
Flexible Spending Account
Receive tax savings on out-of-pocket health care costs.
Employee Wellness Program
Well reimburse you for a portion of your gym/fitness dues.
Life Long-termDisability andAD&D Insurance
Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.
Paid Time Off
We offer twelve paid holidays and a generous sick and vacation benefit.
401(K) Retirement Savings Plan
We offer options for both pre-tax and post-tax (Roth) contributions.
The plan also offers an employer match on eligible employee deferrals at one year of service.
Commuter Benefits
Commuting to work each day can be expensive. Receive tax savings on your commuting costs!
Employee Assistance Program
For whatever issue you might face our Life Assistance Program offers free confidential assistance at no cost to you.
Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at