Customer Service Coordinator
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Job Location:
Youngstown, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Boardman Subaru is a fast-growing dealership thats served the Youngstown Ohio community since 2004. Here at Boardman Subaru we pride ourselves on the fun culture weve created and the career progressionopportunities we give to our hardworking employees. Were always seeking qualified enthusiastic individuals to join our team!
We are looking to add another member to our team! This position requires some late nights some weekends and overwhelming willingness to be helpful to customers. There will be difficult situations and challenges when dealing with customers looking to service their vehicle. The candidate must always remain composed never try to win arguments and empathize with the issues people are experiencing. We are looking to create the most excellent customer experience we are capable of providing.
What We Offer
What We Offer
- Health insurance
- 401(k) plan
- Opportunities for advancement
- Vacation time
- Outstanding culture
- Community involvement
Responsibilities
- Answer all inbound calls to the service department
- Schedule service appointments and speak with customers daily
- Actively listen to customers answering their questions and directing them appropriately as they request
- Respond quickly to customer phone calls internet leads through online scheduling and live chat inquiries
- Advise maintenance recommendations
- Confirm scheduled and missed appointments
- Follow up with customers after they have been in for service
- Perform outbound phone calls to prospective service customers
- Help and assist customers to ensure a smooth and positive experience
Qualifications
- Strong computer skills
- Strong customer service background
- Outgoing personality and eagerness to help serve our customer base
- Excellent verbal and written communication skills
- Punctual reliable and eager to improve
- Honesty
- Integrity
- Patience
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Boardman Subaru is a fast-growing dealership that's served the Youngstown, Ohio community since 2004. Here at Boardman Subaru, we pride ourselves on the fun cul...
