Lead Customer Engineer
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Job Location:
Mountain View, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.
Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1. Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiaembracing both hybrid and remote work to bring the best minds together wherever they are. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
Lead AI transformations as an L3/L4 Customer Engineer driving GenerativeAgent implementations for the worlds biggest brands. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.
Youll own the AI agent building process during customer onboarding partnering with junior engineers to deliver results. This role is for someone who digs into complex business problems builds great AI solutions and scales them to millions of users. Youll work closely with strategic customers as their AI advisor taking a do what it takes approach to help them get maximum value from GenerativeAgent.
Youll partner with every team: Go-To-Market Engineering Product and leadershipbecoming a key source of customer insight that shapes our product roadmap.
What youll do
- Own customer implementations bringing an entrepreneurial creativity and do what it takes urgency
- Craft implementation strategy for complex enterprise environments
- Build and optimize enterprise AI agents with customersunderstanding their workflows pain points and goals
- Work as strategic advisor with customer executive teams to define their AI roadmap
- Run feedback loops with Engineeringinfluence features based on customer needs
- Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
- Lead beta testing and drive adoption of new AI capabilities
What youll need
- 5 years of relevant experience (product manager consultant founder engineer etc.)
- Deep technical skillsable to understand and shape complex AI agent designs
- Hands on programming skills preferably in Javascript.
- Experience integrating with enterprise APIs (Rest APIs JSON)
- Strong communication and relationship-building skills with executive stakeholders
- Comfortable working in fast-moving environments where you shape solutions and build them
- Track record of driving business outcomes through technology
What wed like to see
- Computer Science Engineering or Math degreeor equivalent technical experience
- Experience with Generative AI Agentic AI or conversational AI technologies
- Background in product management engineering or technical leadership roles
- Experience integrating digital products with Telephony (Genesys Cisco or AWS Connect)
Benefits
- Competitive compensation with stock options
- Comprehensive medical vision and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance.#LI-SL1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
