F&B -In Room Dining Order Taker (Saudi Nationality)
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Responsible for answering all telephone calls .
- Should have very good telephone etiquette.
- Directly involved in the order-taking and order-placing process while dealing with guest requests and orders courteously efficiently and promptly.
- Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services facilities and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt courteous and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders and know the menu thoroughly.
- Write down all the information. Highlight special requests.
- Ensure correct posting in the POS system for communication with the service and kitchen departments.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department in driving guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress Captains and Minibar Attendant.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries complaints and all issues professionally.
- Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Qualifications :
- Saudi National
- Average reading writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Team player with strong interpersonal skills and attention to detail
- Previous public contact and/or cashiering experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Arabic Speaking
- Fund Management
- ERP
- Airlines
- Corrosion
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
