Company:Nissan Leasing (Thailand) Co. Ltd.
Working Location: Rajanakarn Building Sathorn Bangkok Thailand
Hiring Condition:Permanent
Job Description
- Record and update repo car information in the system.
- Prepare and follow up on the terminate call list for overdue accounts.
- Summarize daily debt collection reports and follow-up results.
- Summarize contracts with scheduled payments and those with missed appointments.
- Receive customer complaints and coordinate to resolve issues appropriately.
- Handle incoming calls from customers and negotiate payment solutions.
- Send installment payment documents to the team or customers as required.
- Summarize and follow up on additional debt collection tasks requested by the OA team.
- Send updated vehicle tracking maps or details to the OA team to support collection activities.
- Send transfer fee payment documents to the team or customers.
- Send vehicle release documents to the storage yard or relevant parties.
- Coordinate and communicate between internal teams and customers to support smooth operations.
- Send emails to suspend collection activities as instructed.
- Send emails to suspend or withdraw legal actions as required.
- Summarize and report changes in team assignments related to collection work.
- Review accounts scheduled to flow into collection processes.
- Provide past payment receipts to customers upon request.
- Record and update information on redeemed vehicles or vehicles marked as do not sell.
- Summarize the total number of redeemed vehicles.
- Send the list of shift payments and summarize total shift payment amounts.
- Summarize and report overall payment results.
Qualifications
- Bachelors degree in Business Finance or related field
- 2 year experience in debt collection or customer service
- Good communication and negotiation skills
- Proficient in Microsoft Office
- Detail-oriented and able to multitask
- Team player with a proactive attitude
If you are interested in this job role please prepare your updated resume or LinkedIn profile for the application process through the Nissan Job Portal.
Only shortlisted candidate will be contacted for an interview
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Bangkok Thailand