Program Director, Admissions

Position Department: Program Director Admissions Student Success & Engagement

Type of Position: Full-time Salaried Exempt

Work Schedule Hours per week: Monday-Friday 8:00 AM to 5:00 PM 40 hours per week

Pay Range:$73109-$96115 and determined based on relevant years of work experience.

Opportunity for hybrid schedule: Yes

Benefits Category: Full-time Benefits

Position Summary: The Program Director of Admissions oversees a team of professional and student staff playing a key leadership role in student recruitment enrollment and retention. This position is primarily responsible for the implementation optimization and management of the Colleges CRM system a critical tool in engaging and supporting prospective students. The role blends strategic leadership with hands-on data analysis system administration and cross-departmental collaboration to enhance student experience and advance institutional priorities.

Working in close partnership with Academic Affairs Student Affairs and IT the Director leads recruitment efforts and CRM initiatives that align with the Colleges Strategic Plan. Key responsibilities include developing and executing recruitment strategies establishing data-informed enrollment goals overseeing outreach and campus visit programs and promoting personalized engagement across departments to support enrollment and retention objectives.

Required Qualifications:

• Bachelors degree and three years of CRM experience at a higher education institution.
• Prior experience in writing queries and reports.
• Knowledge of marketing communications and the ability to deploy communications plans.
• Ability to troubleshoot issues and solve problems.
• Ability to document processes and provide training to system users.
• Organized thinker with exceptional attention to detail.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Masters degree
• Experience with Banner student information system.
• Experience with Element451 CRM.
• Experience with AI-driven CRM tools or features (e.g. predictive analytics chatbots customer segmentation automation).
• Familiarity with leveraging AI or machine learning in customer relationship management to enhance user engagement and sales performance.

To be considered for this position we will require an application and resume.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

• Lead the admissions team in executing recruitment and enrollment strategies managing outreach territory planning and travel. Supervise key admissions staff across recruitment communication and student belonging functions.
• Direct the development and optimization of a college-wide CRM strategy ensuring alignment with institutional goals.
• Drive cross-functional CRM adoption by leading cross-functional project teams in designing and deploying CRM solutions. Translate complex stakeholder needs into actionable technical specifications establish scalable business processes and enforce system integrity security and compliance standards.
• Manage marketing personas and student engagement journeys optimizing outreach and business processes. Design and implement a data-driven Recruitment Plan to attract and retain a diverse student body.
• Serve as CRM change agent trainer and support lead; promote adoption and institutional alignment. Establish SOPs for CRM systems ensuring data integrity user requirements and system enhancements.
• Oversee admission application systems and integration with Banner and imaging software.
• Develop and implement a strategic Communication Plan that supports and engages prospective students throughout the entire enrollment journey from inquiry to graduation.
• Coordinate recruitment events and customized campus visits in collaboration with academic and student services.
• Collaborate cross-functionally to gather and analyze business requirements to support and maintain databases that contain information related to finance financial aid student services procurement institutional effectiveness and other areas with Banner ERP data or reports.
• Collaborate with Marketing to create branded engaging outreach materials across all platforms. Drive continuous improvement of student-facing business processes and marketing funnels. Develop and execute a strategic Communication Plan supporting students from inquiry to graduation.
• Champion business process improvement by streamlining and maintaining student-facing business processes and marketing funnels.
• Duties and responsibilities schedule shifts and location may be changed at any time as needed by the business at managements discretion.

*Duties and responsibilities as required by business necessity may be added deleted or changed at any time at the discretion of management formally or informally either verbally or in writing. Scheduling shift assignments and work location may be changed at any time as required by business necessity.

About JCCC: Established in 1969 Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park Kansas JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. Thats five decades dedicated to smaller class sizes more resources and a thriving campus culture not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals. JCCC does not discriminate on the basis of sex race color national origin ancestry disability age religion marital status parental status military status veteran status sexual orientation gender identity genetic information or other factors that cannot be lawfully considered in its programs and activities which includes employment and admissions in accordance with Titles VI and VII of the Civil Rights Act of 1964 the Equal Pay Act of 1963 the Age Discrimination in Employment Act of 1967 the Age Discrimination Act of 1975 Executive Order 11246 Title IX of the Education Amendments of 1972 Section 503 and 504 of the Rehabilitation Act of 1973 the Americans with Disabilities Act the Vietnam Era Veterans Readjustment Assistance Act the Jobs for Veterans Act of 2002 the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCCs compliance with its nondiscrimination policies (including Title IX Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator () or Director of Human Resources or the Dean of Students and Learner Engagement at Johnson County Community College 12345 College Blvd Overland Park KS 66210 ; or to Office for Civil Rights Kansas City Office U.S. Department of Education One Petticoat Lane 1010 Walnut Street Suite 320 Kansas City MO 64106 Telephone: Facsimile: Email to: .

Disclosure: If you need any assistance throughout the search process please reach out to the HR Generalist for this accordance with the college policy finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process please contact the Office of Human Resources at or email .