Manager, Platform Operations Risk Management

Do you like working in the spotlight Are you ready to work on the front line of a top 10 Bank Can you build relationships as well as develop and implement innovative solutions As a Risk Manager at Capital One youll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable.

As a Platform Operations Risk Manager in Capital Ones Customer Servicing Strategy team you will apply your risk project process management analytical and technical skills to our highest profile multi-tenancy platforms and projects. Platform Risk Managers partner with Product/Technology leaders along with their business and operations teams to identify potential risks design well managed processes & technical solutions as well as mitigate and control risks in an open collaborative environment where new ideas and solutions are both welcomed and rewarded.

As a member of the Card divisions first line of defense you will be instrumental in identifying assessing and reporting risks as well as challenge the existing technology processes capabilities and platforms. This includes but is not limited to new design builds for platform enhancements automated tools and improved processes aimed at better serving both agents and customers. Given the demanding and high-visibility nature of this role the ideal candidate will possess a demonstrated ability to work autonomously in a fast-paced environment contribute immediately and collaborate effectively with others to develop and achieve shared objectives.

Essential Functions (Responsibilities):

• Platform Risk Subject Matter Expertise: Using a risk management lens serve as a subject matter expert with technology platforms ensuring the alignment of new features and enhancements with the organizations risk appetite internal governance and tenant needs.

• Influence Technology Changes: Evaluate and influence technology changes and change management processes to effectively identify assess and communicate technology and compliance risks.

• Cross-Divisional Collaboration: Advance continued enhancements with extensive collaboration with both cross-functional stakeholders including product compliance legal information technology and audit teams.

• Technology Change Risk Oversight: Identify and provide oversight of technology change risk offering constructive challenge and providing strategic recommendations.

• Documentation and Reporting: Author and revise comprehensive documentation including policies procedures and controls and prepare assessments and reports for presentation to senior leadership and stakeholders.

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 4 years of Compliance Legal Audit or first or second line Risk Management experience

• At least 3 years of Project or Process Management experience

• At least 3 years of experience supporting partnering and interacting with internal business clients

Preferred Qualifications:

• Bachelors Degree

• At least 3 years of Corporate Technical Risk Management experience

• Professional certification within risk management and/or assurance: Certified Risk Management Professional Certified Internal Auditor Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

• PMP Lean Agile Six Sigma or Business Process Management Certification

• Artificial Intelligence Governance Professional (AIGP) Certification or equivalent

• Certified Information Privacy Technologist (CIPT) Certified Information Privacy Professional (CIPP) and/or Certification Information Privacy Manager (CIPM) Certifications

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).