Business Analyst Customer Service
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Job Location:
Redlands, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
As a Business Analyst on Esris Customer Service team youll drive operational efficiency elevate customer experience and support global strategic initiatives. This process-focused role suits problem-solvers who collaborate across teams and turn business needs into actionable solutions. Youll define requirements model workflows and ensure high-quality documentation; helping streamline operations reduce manual work and improve cross-functional communication for scalable customer-centric service delivery.
Responsibilities
- Operational Strategy & Collaboration: Partner with cross-functional stakeholders within Customer Service to identify operational gaps and uncover opportunities to enhance customer service delivery.
- Requirements Gathering & Documentation: Elicit and document business requirements through structured interviews collaborative workshops surveys and analysis of existing workflows.
- Process Design & Visualization: Design and visualize business processes and workflows using industry-standard tools such as Visio and Lucidchart to support clarity and alignment.
- Solution Implementation & Support: Collaborate with technical teams to implement scalable solutions that address business challenges and improve service outcomes.
- System Deployment & Incident Response: Provide support during after-hours and weekend system deployments and respond promptly to urgent business system issues as needed.
- Project Tracking & Stakeholder Communication: Monitor project milestones communicate progress updates and manage stakeholder expectations to ensure transparency and alignment throughout the project lifecycle.
Requirements
- 2 years of professional experience in a similar position supporting similar responsibilities
- Demonstrated analytical and problem-solving capabilities with the ability to work independently in a dynamic fast-paced environment
- Exceptional interpersonal skills including diplomacy negotiation critical reasoning and the ability to influence outcomes effectively
- Proficiency in collaboration and analysis tools such as Visio Lucidchart Microsoft Office 365 SharePoint and Teams
- Proven ability to manage multiple priorities while cultivating strong cross-functional relationships
- Flexibility to adjust work schedule to meet business needs including team coverage project meetings testing assignments and after-hours support
- Bachelors in business or related field
Recommended Qualifications
- Professional experience with SAP and Salesforce systems
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Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Esri’s GIS software is the most powerful mapping & spatial analytics technology available. Learn about Esri’s geospatial mapping software for business and government.
