Senior Manager, Client Success Tribal Accounts
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Job Location:
Menlo Park, CA - USA
Monthly Salary:
$ 140000 - 160000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Hello Heart:
Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart users take steps to control their risk of heart attacks and stroke the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure cholesterol and even weight. Recognized as the digital leader in preventive heart health Hello Heart is trusted by more than 130 leading Fortune 500 and government employers national health plans and labor organizations. Founded in 2013 Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Associations Innovators Network and CVS Health Point Solutions Management platform. Visit for more information.
About the Role:
The Senior Manager Client Success Manager (CSM) for Tribal Accounts is a critical member of the Hello Heart Customer Success team. This role leads with purpose by supporting Tribal Nations and their communities ensuring Hello Hearts solutions deliver measurable health improvements and a culturally respectful client experience. This position is ideal for someone passionate about advancing health equity energized by building trusted relationships and skilled at driving client success in diverse healthcare environments.
Responsibilities
- Manage end-to-end ownership of Tribal client accounts including adoption engagement retention and growth.
- Build and sustain trusted partnerships with Tribal leadership councils and community health representatives ensuring respect for Tribal sovereignty and cultural values.
- Develop customized engagement and adoption strategies tailored to the unique needs of Tribal communities rural populations and Tribal health systems.
- Collaborate with Tribal health programs Indian Health Service (IHS) and other community-based organizations to ensure alignment with health goals and program requirements.
- Act as a trusted advisor and advocate for clients helping them achieve their health improvement member engagement and program sustainability objectives.
- Partner closely with Hello Hearts product and clinical teams to bring the Tribal client perspective into product roadmap planning championing new offerings that improve outcomes for underserved populations.
- Own all aspects of renewals revenue retention and account growth while ensuring a positive and mission-aligned client experience.
- Travel as needed up to 50% to Tribal communities to build relationships and support successful program implementation.
Qualifications
- 4 years of customer success account management or healthcare program management experience in population health digital health or healthcare.
- Strongly preferred: direct experience working with Tribal Nations Tribal health systems or Indian Health Service programs.
- Demonstrated ability to build trust-based relationships across diverse stakeholders including community health workers Tribal councils and senior leadership.
- Knowledge of health equity social determinants of health and healthcare challenges in Tribal communities.
- Proven success driving client engagement retention and satisfaction in mission-driven settings.
- Excellent communication facilitation and presentation skills with sensitivity to cultural context.
- Entrepreneurial adaptable and thrives in fast-paced environments; start-up experience highly preferred.
- Highly organized and detail-oriented with the ability to manage multiple priorities.
- Willing to travel 40% with flexibility to visit rural or reservation-based communities.
The US base salary range for this full-time position is $140000.00 to $160000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors including job-related skills experience and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only and do not include equity or benefits #LI-DNP
Hello Heart has a positive diverse and supportive culture - we look for people who are collaborative creative and courageous. Oh and if you want to see some recent evidence of the fun things we do at Hello Heart check out our Instagram page.
Required Experience:
Senior Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs.
