Senior Manager Invoice To Cash (Generalist)

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

We are inviting applications for the role of SM Order to Cash & Procure To Pay
Were looking for someone with extensive knowledge and understanding of the entire order to cash process including different invoice types (Manual Consolidated and Automated). In this role you will be encouraged to work on deadlines in a fairly fast paced business environment while being a good teammate and should have led a team size of 50 people.
Responsibilities
In this role youll be responsible for all the activities related to O2C and P2P domain
Validate the Purchase Order (PO) requests from to bill the order
Investigate discrepancies in the PO and invoices with disputes
Manage Order to Cash related to collections and dispute management implement & enforce to strategy
Interaction with end customers via Calls and Emails for collecting pass due amounts
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional FD Relationship Management through e-mail fax and conference calls.
Dispute Handling related to invoice issues
Should have advanced understanding of the procure to pay process.
Process purchase requisition and supplier-set up
Balancing email inquiries from internal customers as well as external vendors. Delivering professional useful high-quality service and assistance before during and after the customers requirements are met
Keep records of customer interactions recording details of inquiries complaints and comments as well as actions taken
Acts as liaison pertaining to Procurement Operations team etc
Develops communication between customers to have a smooth transaction
Ability to perform and resolve the query of a customer to build a better relationship
Supervise generic email box for incoming queries and acknowledge them as per SLA
Keep track of all requests received either through ticket or manual tracker for efficiency and follow-up purposes
Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
Transfer/Raise inquiries to appropriate teams for resolution
Identify opportunities to improve/streamline the process
Qualifications we seek in you
Minimum qualifications
graduation (MBA Finance preferred)
Meaningful work experience in Order to Cash and Procurement
Preferred qualifications
Very Good Written and Verbal Interpersonal skills
Proficient in MS Office applications especially in MS excel
SAP knowledge and experience in generating reports from SAP would be an added advantage
Significant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
End to End understanding of Procurement activities to decide what needs to be dealt with by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP L2 Team etc.)
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.