Specialist Infrastructure Engineer

Bury St Edmunds - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

West Suffolk Council
Address:Bury St Edmunds Suffolk IP33 3YU
Salary:40777 rising to 46142 per annum plus excellent employee benefits package
Hours:37 hours per week
Contract: Permanent. Required as soon as possible
Reference:0418

This post of Specialist Infrastructure Engineer will be a pivotal part of a team providing skilled and efficient infrastructure support to West Suffolk Council and its partners. Your main role will be to contribute to the design specification procurement and ongoing support of the councils IT infrastructure. This will include developing maintaining supporting and optimising key functional areas particularly server and storage infrastructure network infrastructure MS365 cloud services voice telephony and video conferencing services.

You will need an expert level knowledge in one of more of the key functional areas; server and storage infrastructure network infrastructure MS365 cloud services voice telephony and video conferencing services. You will also require excellent analytical and organisational skills. Effective communication skills are essential together with a strong customer centric approach the ability to prioritise a busy workload and work as part of a team.

What you will need to:

be able to execute small to medium size IT infrastructure projects with minimal supervision
be able to work unsupervised to conduct complex and critical updates out of hours that could affect all users on the network if not properly planned and executed
ensure maximum availability of the IT infrastructure for the councils staff and users of its online services. This includes appropriate planning of upgrades and new components to minimise downtime
provide a point of technical escalation for problems that first and second line staff are unable to resolve
help manage all infrastructure hardware and equipment and security solutions in collaboration with the Infrastructure Manager and other engineers as required
collaborate with the customer support team leader to resolve calls and mitigate end-user issues.

Please refer to the job description and person specification for full details of this exciting opportunity.

Why work for us Our benefits include:

holiday entitlement of 25 days increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
generous pension scheme contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
life assurance a payment of three times your annual salary
flexible working options to enable work/life balance
agile working - ability to work in the office and from home
access to a unique employee benefits package which includes discounts and cashback on supermarkets high street shops holidays mobile phones electrical goods savings and loan schemes and many other products and services
salary sacrifice benefits including Cycle to Work scheme Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
rail and bus staff discounts
a range ofHealth and Wellbeing initiativesincluding an employee assistance programme
discounted membership at Abbeycroft Leisure centres
a culture of learning inspiring staff to focus on continuous learning
modern office accommodation.

To find out more

For an informal discussion and further information please contact James Wager IT Infrastructure and Cyber Security Manager by email on

How to apply

To apply please visitour website

Closing date: 1 pm 13 October 2025.

Interview date: 24 October 2025.

West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.

Required Experience:

DescriptionWest Suffolk CouncilAddress:Bury St Edmunds Suffolk IP33 3YUSalary:40777 rising to 46142 per annum plus excellent employee benefits packageHours:37 hours per weekContract: Permanent. Required as soon as possibleReference:0418This post of Specialist Infrastructure Engineer will be a pivota...

Description

West Suffolk Council
Address:Bury St Edmunds Suffolk IP33 3YU
Salary:40777 rising to 46142 per annum plus excellent employee benefits package
Hours:37 hours per week
Contract: Permanent. Required as soon as possible
Reference:0418

What you will need to:

be able to execute small to medium size IT infrastructure projects with minimal supervision
be able to work unsupervised to conduct complex and critical updates out of hours that could affect all users on the network if not properly planned and executed
ensure maximum availability of the IT infrastructure for the councils staff and users of its online services. This includes appropriate planning of upgrades and new components to minimise downtime
provide a point of technical escalation for problems that first and second line staff are unable to resolve
help manage all infrastructure hardware and equipment and security solutions in collaboration with the Infrastructure Manager and other engineers as required
collaborate with the customer support team leader to resolve calls and mitigate end-user issues.

Please refer to the job description and person specification for full details of this exciting opportunity.

Why work for us Our benefits include:

holiday entitlement of 25 days increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
generous pension scheme contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
life assurance a payment of three times your annual salary
flexible working options to enable work/life balance
agile working - ability to work in the office and from home
access to a unique employee benefits package which includes discounts and cashback on supermarkets high street shops holidays mobile phones electrical goods savings and loan schemes and many other products and services
salary sacrifice benefits including Cycle to Work scheme Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
rail and bus staff discounts
a range ofHealth and Wellbeing initiativesincluding an employee assistance programme
discounted membership at Abbeycroft Leisure centres
a culture of learning inspiring staff to focus on continuous learning
modern office accommodation.

To find out more

For an informal discussion and further information please contact James Wager IT Infrastructure and Cyber Security Manager by email on

How to apply

To apply please visitour website

Closing date: 1 pm 13 October 2025.

Interview date: 24 October 2025.

Required Experience:

Key Skills

Disaster Recovery
Active Directory
Production Environment
OS
Windows
AIX
Asset Management
ITIL
Linux
Perl
Java
Business Units
Uat
UNIX
Architecture

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About Company

Suffolk Jobs Direct

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven ... View more

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