Senior Account Manager SaaS
Senior Account Manager SaaS
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Job Description
Perks
- 104 days per year to be used anywhere (post-probation) following our 3:2 hybrid policy.
- Regular team events.
- 600 Mobility Credits 600 Corporate Benefits Credits per year
At JOIN we believe hiring should be easy fast and fair - for companies and candidates alike. Thats why were building intuitive powerful recruiting software that helps businesses of all sizes find the right people effortlessly.
As a Senior / Principal Account Manager youll play a critical role in shaping and growing long-term customer relationships. You wont just manage accounts youll act as a Trusted Advisor Challenger and Growth Partner driving commercial impact and ensuring customers unlock the full value of JOIN.
Tasks
What youll be doing
Your work will directly influence JOINs growth. Heres what that looks like:
- Own and grow a portfolio of strategic accounts as the main point of contact.
- Identify and understand customer needs and translate them into tailored solutions.
- Drive account expansion through proactive up- and cross-selling opportunities.
- Lead consultative conversations run needs analyses and deliver persuasive presentations from recruiter level to C-suite.
- Use Hubspot to manage pipeline forecasts and opportunities with a data-driven approach.
- Proactively prevent churn through strong stakeholder engagement and account strategy.
- Collaborate with Sales Marketing and Product to deliver an exceptional customer experience.
Who youll work with
Youll report into our commercial leadership team and collaborate closely with colleagues across Sales Marketing and Product. This is a high-visibility role where your impact will directly shape JOINs success with enterprise and strategic accounts.
Requirements
What were looking for
We dont believe in checklists but if most of these apply to you wed love to chat:
5 years of experience in Account Management Sales or Customer Success with a strong commercial focus (ideally in SaaS or Tech).
Proven track record in account growth and revenue impact.
Sales drive: you spot opportunities close deals and grow accounts with confidence.
Strong communication and presentation skills in German and English.
Proactive structured and independent working style you take ownership and deliver results.
Customer-centric mindset with the ability to turn business challenges into solutions.
Intrinsically motivated and hungry to make a difference.
Big plus: Fluent in French.
Nice-to-have: Experience in HR Tech.
Benefits
Our Values
People First We put humans at the heart of hiring.
Own It We take initiative and solve problems independently.
Work Smarter Efficiency beats effort.
Be Bold Challenge the status quo and push boundaries.
At JOIN we thrive in a fast-moving collaborative environment and were looking for people who do too. That means:
- We follow a hybrid model (3 days office 2 remote) to promote collaboration.
- We adapt quickly and embrace change.
- We continuously challenge ourselves and each other to improve.
This role might not be ideal if:
- You prefer a highly structured environment.
- You want a fully remote position.
- You prefer minimal change and a slower pace.
- Youre not excited about ownership and growth.
Whats in it for you
Apple hardware The best tools for the job.
Team events Brunches sports activities (football volleyball bowling) and quarterly gatherings.
Productivity from Everywhere 104 days per year remote (post-probation) following our hybrid policy.
Company pension scheme Secure your future.
Relocation support Assistance with paperwork travel and one month of furnished accommodation.
Additional perks for Berlin-based:
Commute covered.
Benefits Access to 100 premium partners with a monthly allowance.
What to expect from the hiring process
We respect your time and keep things transparent:
1 Intro call (30 min) Lets see if were a good match.
2 Role-fit interview (30 min) Deep dive into your experience.
3 Case study (60 min) Show us how you think.
4 Meet the leadership team (60 min) Final alignment conversation.
Youll always know where you stand no black holes no ghosting.
Youll always know where you standno black holes no ghosting.
We welcome applications from individuals of all ages abilities genders religions and diverse backgrounds. If you need assistance during the hiring process or in the workplace let us know!
Dont meet every requirement No problem! Were always open to exceptional candidates and value diversity in all forms.
Apply now Wed love to connect with you!
Employment Type
Full Time
