Training Analyst

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.

Title: Training Analyst

Work Location: Detroit MI48226

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Hybrid (Once a week)

Dept: Membership & Billing Op

Engagement Description

The primary responsibly of the role is focused on curriculum development including the creation of desk-level procedures quiz questions training activities facilitation guides computer-based training courses as well as documentation maintenance.
This role will utilize SharePoint for documentation administration which includes managing desk-level procedures and requests tracking training quiz scores and statistics and identifying/implementing process improvement workflows that will streamline training and documentation.
Analyze current processes to identify opportunities to streamline work activities and modernize our training curriculum and delivery.
Requires support of department projects and initiatives to ensure training / documentation is aligned with projects and changes to processes.
Collaborates with teams within the division to understand documentation change requests discuss upcoming projects or initaitive that may impact procedural or training documentation.

Top 3 Required Technical Skills/Experience

SharePoint
MS Office Suite
Power Automate

Required Skills/Experience The rest of the required skills/experience. Include:

Accuracy / Attention to Detail
Technology Adaptability
Instructional Writing
Time Management

Preferred Skills/Experience Optional but preferred skills/experience. Include:

Organized
Analytical
Critical Thinking / Problem Solving
Excellent Communicaiton

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family...