AEM Lead

and maintenance of Adobe Experience Manager (AEM) platforms including content management digital asset management and other related applications. This role often requires a blend of technical skills strong problem-solving abilities and effective communication skills to support users and address issues efficiently.

Key responsibilities of an AEM Support role might include:
- Troubleshooting and Issue Resolution: Identifying diagnosing and resolving technical issues related to AEM including content authoring publishing deployment and integration with other systems.
- System Monitoring and Performance Optimization: Monitoring system health performance and availability and proactively identifying potential issues before they impact users.
- User Support and Training: Providing technical support to users addressing their questions and concerns and offering training on AEM features and functionalities.
- Collaborating with Development Teams: Working closely with developers to implement new features fix bugs and ensure seamless integration with other systems.
- Managing Integrations: Supporting integrations between AEM and other Adobe Experience Cloud products (e.g. Adobe Analytics Adobe Target) and third-party systems.
- Documentation and Knowledge Management: Maintaining up-to-date documentation knowledge base articles and user guides to facilitate efficient support and training.
- Incident Management: Managing incidents through ITSM tools (e.g. ServiceNow) and following established processes for incident resolution.
- Staying Current: Keeping up to date with the latest AEM versions updates and best practices.
- Security and Access Management: Managing user permissions roles and access controls within AEM to ensure system security.

Skills and experience often required for an AEM Support role:
- Strong technical skills: Knowledge of Java JavaScript HTML CSS XML and potentially Python.
- AEM expertise: Experience with AEM modules (e.g. authoring publish dispatcher replication user management) CRX2 and OAK repositories and various AEM versions (e.g. 6.0 6.5 Cloud).
- Troubleshooting and problem-solving skills: Ability to analyze issues identify root causes and implement effective solutions.
- Communication skills: Ability to communicate technical information clearly and concisely to both technical and non-technical audiences.
- Experience with ITSM tools: Familiarity with tools like ServiceNow or Remedy for incident management.
- Agile methodologies: Experience with Agile project management processes.
The specific responsibilities and required skills may vary depending on the size and complexity of the AEM environment and the organizations specific needs.