AI Product Owner
AI Product Owner
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Job Description
Position: AI Product Owner
Location: Multiple Locations
We are looking for a Technical Product Owner AI/ ML to bridge the gap between engineering product and customer success ensuring seamless adoption and scalability of AI solutions. This role is suited for someone who thrives in fast-paced hands-on environments and has strong technical expertise in Machine Learning Generative AI and Agentic AI.
In this position youll act as a forward-deployed engineer-quickly diagnosing issues implementing solutions guiding customers through integrations and channeling feedback back into the product roadmap.
Core Responsibilities
AI & Technical Expertise
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Leverage 2 years of hands-on experience working with AI/ML platforms APIs and cloud providers (AWS Azure GCP).
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Build and support Generative and Agentic AI solutions using frameworks such as OpenAI Hugging Face LangChain SDKs vector databases and prompt engineering techniques.
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Apply knowledge of AI product management or technical product ownership to improve adoption and usability.
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Ensure solutions align with AI governance compliance and security best practices.
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Lead customer onboarding workshops and technical office hours tailoring sessions to client-specific use cases.
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Simplify platform updates and feature changes into actionable guidance for customers.
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Analyze usage telemetry and adoption metrics to identify pain points and design strategies to improve engagement.
Customer Success & Support
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Triage troubleshoot and resolve customer tickets escalating complex issues to engineering as needed.
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Collaborate closely with engineering teams to deploy fixes and improvements.
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Develop and maintain a knowledge base of recurring issues resolutions and best practices to accelerate troubleshooting.
Ideal Candidate Profile
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Strong technical problem-solving skills and the ability to operate in highly dynamic environments.
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A customer-first mindset capable of translating technical details into clear business outcomes.
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Excellent collaboration and communication skills with experience influencing both technical and non-technical stakeholders.
Employment Type
Full-time
