Technical Product Owner
Technical Product Owner
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Salary Not Disclosed
1 Vacancy
Job Description
Role: Technical Product Owner
Location: California Minnesota North Carolina Arizona (Onsite)
Type: Contract
- Are you passionate about driving the adoption of cutting-edge AI platforms and delivering exceptional user experience Join our Enterprise AI Platform Delivery team and help shape the future of AI-powered solutions at client. As a Technical Product Owner AI Customer Success you will operate at the intersection of engineering product and customer success to ensure scalable adoption of AI capabilities.
- This role is ideal for someone who thrives in dynamic hands-on environments and brings deep technical acumen in ML Generative and Agentic AI. Youll act as a forward deployment engineer-rapidly diagnosing issues implementing fixes and guiding customers through implementation and relaying feedback to the product teams.
Key Responsibilities
- Platform Rollout & Integration
- Lead platform releases and feature rollouts with product and engineering teams.
- Architect and execute go-to-market strategies that span onboarding training support and feedback loops.
- Customer Enablement & Technical Onboarding
- Create and maintain platform documentation SDK guides and self-service resources.
- Conduct deep-dive workshops technical office hours and onboarding sessions tailored to customer use cases.
- Translate platform updates and changes into actionable guidance for users.
- Monitor telemetry and usage metrics to identify friction points and drive adoption strategies.
- Support & Troubleshooting
- Triage issue tickets provide initial resolutions and serve as an escalation point for complex technical challenges.
- Collaborate with engineering to escalate platform issues and deploy fixes.
- Maintain a living knowledge base of recurring issues root causes and resolution patterns.
- Product Strategy & Feedback Loop
- Capture customer feedback and technical insights to inform product roadmap decisions.
- Advocate for usability improvements enhancements and upgrades based on field experience.
- Partner with engineering to validate fixes test new features and ensure platform stability.
- Governance Security & Compliance
- Ensure customer adherence to best practices for AI governance data security and responsible AI usage.
- Support compliance requirements such as access controls and ethical AI considerations escalating risks proactively.
Required Qualifications
- 5 years of experience in AI/ML technology product development or equivalent demonstrated through one or a combination of the following: work experience training military experience education.
Desired Qualifications:
Education
- Bachelors degree or higher in computer science engineering data science or a related field.
- Technical Expertise
- 2 years of hands-on experience with AI/ML platforms APIs and cloud infrastructure (AWS Azure GCP) developing Generative and Agentic AI solutions.
- Proficiency with GenAI tools and frameworks (e.g. OpenAI Hugging Face LangChain SDKs vector databases prompt engineering).
- Experience in AI product management or technical product ownership roles.
- Understanding of AI governance security and compliance best practices.
- Customer Success & Communication
- Strong ability to communicate technical concepts clearly to diverse audiences including non-technical stakeholders.
- Experience in customer success technical enablement or product support roles.
- Skilled in leading technical onboarding training sessions and solution walkthroughs.
- Project & Product Management
- Proven ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience collaborating cross-functionally with engineering product and customer teams.
- Familiarity with tools such as Jira Confluence and ServiceNow.
Employment Type
Full-time
