Technical Product Owner

Role: Technical Product Owner

Location: California Minnesota North Carolina Arizona (Onsite)

Type: Contract

• Are you passionate about driving the adoption of cutting-edge AI platforms and delivering exceptional user experience Join our Enterprise AI Platform Delivery team and help shape the future of AI-powered solutions at client. As a Technical Product Owner AI Customer Success you will operate at the intersection of engineering product and customer success to ensure scalable adoption of AI capabilities.
• This role is ideal for someone who thrives in dynamic hands-on environments and brings deep technical acumen in ML Generative and Agentic AI. Youll act as a forward deployment engineer-rapidly diagnosing issues implementing fixes and guiding customers through implementation and relaying feedback to the product teams.

Key Responsibilities

• Platform Rollout & Integration
• Lead platform releases and feature rollouts with product and engineering teams.
• Architect and execute go-to-market strategies that span onboarding training support and feedback loops.
• Customer Enablement & Technical Onboarding
• Create and maintain platform documentation SDK guides and self-service resources.
• Conduct deep-dive workshops technical office hours and onboarding sessions tailored to customer use cases.
• Translate platform updates and changes into actionable guidance for users.
• Monitor telemetry and usage metrics to identify friction points and drive adoption strategies.
• Support & Troubleshooting
• Triage issue tickets provide initial resolutions and serve as an escalation point for complex technical challenges.
• Collaborate with engineering to escalate platform issues and deploy fixes.
• Maintain a living knowledge base of recurring issues root causes and resolution patterns.
• Product Strategy & Feedback Loop
• Capture customer feedback and technical insights to inform product roadmap decisions.
• Advocate for usability improvements enhancements and upgrades based on field experience.
• Partner with engineering to validate fixes test new features and ensure platform stability.
• Governance Security & Compliance
• Ensure customer adherence to best practices for AI governance data security and responsible AI usage.
• Support compliance requirements such as access controls and ethical AI considerations escalating risks proactively.

Required Qualifications

• 5 years of experience in AI/ML technology product development or equivalent demonstrated through one or a combination of the following: work experience training military experience education.

Desired Qualifications:

Education

• Bachelors degree or higher in computer science engineering data science or a related field.
• Technical Expertise
• 2 years of hands-on experience with AI/ML platforms APIs and cloud infrastructure (AWS Azure GCP) developing Generative and Agentic AI solutions.
• Proficiency with GenAI tools and frameworks (e.g. OpenAI Hugging Face LangChain SDKs vector databases prompt engineering).
• Experience in AI product management or technical product ownership roles.
• Understanding of AI governance security and compliance best practices.
• Customer Success & Communication
• Strong ability to communicate technical concepts clearly to diverse audiences including non-technical stakeholders.
• Experience in customer success technical enablement or product support roles.
• Skilled in leading technical onboarding training sessions and solution walkthroughs.
• Project & Product Management
• Proven ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience collaborating cross-functionally with engineering product and customer teams.
• Familiarity with tools such as Jira Confluence and ServiceNow.