Senior Project Manager, PMO

Job Summary:

The Senior Project Manager PMO is expected to build a trusted relationship with functional leadership IT leadership and all project stakeholders and team members. The ideal candidate has experience with eCommerce operations understanding the nuance of effectively driving outcomes and building trusted relationships in a global business model. The ideal candidate is also an expert at professionally encouraging movement past roadblocks and inspiring project team members to deliver their best work.

Job Expectations:

• Tenacity and the ability to manage effectively across a portfolio of business-critical projects will be required.
• This role will own end-to-end delivery of enterprise eCommerce and fulfillment projects while coordinating efforts with PMO leadership implementation partners and other project workstreams. Effective project management includes developing and maintaining project plans identifying and managing risks managing resource allocations and reporting on resource allocation issues across functional areas and keeping projects on time in scope and within budget.
• Effectively taking notes documenting decisions outcomes and risks are a paramount for succeeding in this role. This Senior Manager Project Management will drive requirements gathering and design sessions as well as workstream meetings and other associated project meetings and be expected to proactively follow up on outcomes.
• The Senior Manager Project Management will participate in the creation of a standardized PMO framework and governance model following it to define and manage project scope schedule budget quality risks issues and deliverables. They will also monitor and report on project progress status and performance. Experience partnering with business leaders to create robust business cases with quantifiable business benefits/ROI is also desired.
• This role is expected to evangelize the value of effective project management by mentoring and guiding team members on use of the PMO framework and governance model. This role is also expected to further the maturity of the PMO by identifying necessary process improvements and bringing to bear their experience.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice.

Knowledge Skills and Abilities:

Required:

• Experience leading enterprise-scale eCommerce and fulfillment projects with multi-million-dollar budgets global stakeholders and complex integrations with hands-on experience performing formal project management: establishing scope creating project artifacts developing detailed project and resource plans independently leading from initiation through closing managing issues and risks and establishing and maintaining a proactive and effective communication cadence.
• Functional experience with eCommerce Operations concepts and business processes is a must
• Strong analytical skills and the ability to quickly analyze information identify gaps and make informed recommendations
• Project budget and financial management skills
• Excellent communication and interpersonal skills are crucial for engaging effectively with stakeholders at all levels. Must be able to both listen and execute but also professionally and productively challenge assumptions and highlight risks.
• Proven ability to drive clarity in ambiguous situations and gain alignment across diverse stakeholders.
• Proven indirect leadership skills in a high-performing fast-paced environment: willingness to both lead and contribute
• Experience with industry-standard project and product management tools. CAPM PMP Agile Scrum Master or other relevant certification / experience preferred.
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Ability to influence without direct-line authority

Equipment Knowledge:

• Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) is preferred
• Experience with Lucid Chart Visio or other process flow applications is preferred
• Experience with Project and Program Management (PPM) tools such as Asana is preferred.

Experience Requirements:

8 years experience as a project manager functional lead or subject matter expert specifically leading projects related to implementing upgrading and supporting eCommerce Operations. Experience managing both website initiatives (front-end UX cart checkout payments) and fulfillment/operations technology (OMS WMS last-mile logistics) is preferred.

Education Requirements:

Bachelors Degree in Business or related field preferred or a combination of education and equivalent work experience

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths best-curated selection of health and wellness products at the best possible value delivered with the most convenient experience.

Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity

iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.