Order Management Coordinator

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Position Overview:

SharkNinja is the maker of class-leading Shark vacuums and the innovative line of Ninja kitchen appliances. As the business is enjoying rapid expansion we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners.

The incumbent will be responsible for assisting with all aspects of SharkNinjas order management process providing customer service to our retailers and internal stakeholders working with 3PLs and transport carriers as well as performing general administrative tasks. The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinjas major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review research and assist in corrective actions associated with retailer chargebacks. The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. He / she is an advocate for the customer and customer experience.

Key Duties / Responsibilities:

• Process all orders to send to the distribution facility for timely processing and delivery

• Verify inventory availabilities and understand allocation

• Collaborate with logistics: routing orders via EDI or Retailer portals

• Pro-actively open-order files by account indicating current routing issues & actions

• Weekly review of results with department lead and sales teams

• Actively work to achieve on-time delivery metrics (OTIF)

• Escalate issues and identify solutions

• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions

• Assist in the review and research of all disputes rejected claims to determine next steps

Attributes and Skills:

• Strong attention to detail and accuracy

• Ability to work autonomously

• Excel skills - intermediate level or above

• Strong problem solving and analytical skills

• Ability to work well under pressure in a fast-paced environment

• Well organized and able to multi-task

• Strong communication skills

• Ability to work well within a team environment

• Focused on the outcome for the team and company

Preferred Education and Experience

• University degree in business logistics or supply chain management preferred

• 2 years of experience in a customer service or account management role

• 2 Years of experience with Retail Majors in a B2B capacity

Our Culture

At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.

What We Offer

We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.

At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us: Life At SharkNinja Outrageously Extraordinary

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We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at