Field Service Specialist
Field Service Specialist
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Cardiac Ablation Solutions (CAS) offers a wide range of electrophysiology solutions designed to lead the field of cardiac mapping and ablation for arrhythmia management. These innovative clinical and economic solutions aim to support healthcare professionals in delivering treatments that are safer faster easier and more predictable in both procedure times and outcomes.The Field Service Specialist acts as the primary technical liaison for Medtronic CAS customers while also supporting the Clinical Field and Sales teams. This role includes responsibility for technical assessments installation servicing and maintenance of the Affera mapping and ablation systems. Collaboration with Field Service Sales Quality Production and Engineering teams is essential to share technical insights and ensure customer needs are met. The position is remote focused mainly on Italy but extending to other European markets with occasional travel to Medtronic locations. Full measles immunization is required.
Responsibilities may include the following and other duties may be assigned:
- Perform site assessments installations inspections verifications corrective and preventive maintenance to ensure successful implementations of Affera equipment.
- Maintain and submit technical records as per regulatory requirements.
- Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams.
- Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
- Participate in the development and delivery of technical training to our distributors partners agents and technically qualified representatives of customer base.
- Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production.
Required Knowledge and Experience:
- Technical education such as a degree in biomedical engineering or similar background
- Around 5 years experience in field engineering maintenance in medical devices aerospace or other highly regulated environments (medical devices desirable)
- Ability to troubleshoot problems and technically diagnose medical equipment
- Flexibility to travel frequently the majority of the role will be traveling
- A strong working knowledge in Italian and English
- The ideal candidate will be based in the Milan area.
The ability to communicate in other EU languages is a definite asset. Experience in Electrophysiology/Cath Labs ideally with mapping/navigation systems is highly desirable.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
IC
Employment Type
Full-Time
