ICT Applications Support Analyst (09.050 (2025))
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Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: ICT Applications Support Analyst
Reference No: 09.050 (2025)
Department / Directorate: ICT Department ICT Directorate
Reports to: ICT Applications Portfolio Manager or Deputy
Tallaght University Hospital (TUH) is a model 4 voluntary academic teaching hospital partnered with Trinity College and situated in south west Dublin. With a staff of over 4000 people from 63 differentcountries it provides both acute and tertiary care to an increasing population of circa 800000 people and is a provider of local regional and national specialties. It is also a National Urology Centre the second largest provider of dialysis services in the country Pelvic and Acetabulum National Centre and a designated Trauma Unit.
The Hospital is part of the newly established HSE Dublin & Midlands Region which serves a population of over 1.2 million across seven counties and operates under the governance of an independent Board of Directors who give their time on a voluntary basis. TUH is also supported by the Adelaide Health Foundation the Meath Foundation and Tallaght University Hospital Foundation.
TUH recognises the role it plays in our community both as an employer and provider of healthcare and is committed to building a sustainable future for our region both now and into the future with a focus on patient outcomes.
The Hospital is ambitious recognising that healthcare delivery is undergoing seismic change and will be different now and into the future largely due to digital and technological advances along with research continuing to discover and test new treatment options. TUH wants to be a leader in determining that future. It is aHospital without Wallsalways looking to optimise care both within and beyond in line with the Sláintecare vision of providing the right care in the right place at the right time whilst empowering our patients and staff.
TUH Vision and Values
The vision of the Hospital is People Caring for People to Live Better Livesthrough excellent health outcomes supported by evidenced based practice positive patient and staff experience in an empowering & caring environment. A culture of innovation and quality improvement in everything we do.
OurTUH CAREvalues for patients their families our community and staff are:
At TUH we view our staff as our most valuable asset and everymember of the Team is valued equally. We recognise that a skilled satisfied and motivated workforce is a prerequisite to high quality care.
A full overview of TUH is available on us
Qualifications & Experience required
Must have:
or
or
And
Desirable:
Behavioural Requirements:
The ICT Applications Support Analyst is responsible for ensuring the day-to day support and maintenance activities is delivered for the assigned ICT Application systems. He/she will be responsible for the provision of assigned application administration support services while maintaining the essential information systems and processes. Reporting to the ICT Application Portfolio Manager/Team Lead and working as part of the ICT Applications Portfolio Management Team.
Overview of Role:
Key Duties and Responsibilities:
General accountability:
Leadership and staff management:
TUH Core Competencies:
For details of the core competencies please go to:
Vacancies/
Particulars of Office:
Probation:
The successful candidate will be appointed initially for a probationary period of 6 months. During the probationary period progress or otherwise will be monitored and at the end of the probationary period the service will (a) be certified as satisfactory and confirmed in writing or if not satisfactory the probationary period may be extended by 3 months.
Termination of Office:
The employment may be terminated at any time by one months notice on either side except where circumstances are dictated by the Minimum Notice and Terms of Employment Act 1973/91. The Managements right under this paragraph shall not be exercised save in circumstances where the Management is of the opinion that the holder of the office has failed to perform satisfactorily the duties of the post or has misconducted himself/herself in relation to the post or is otherwise unfit to hold the appointment.
Confidentiality
You will be aware of the confidential nature of Hospital work and in particular the right of patients to confidentiality. To this end you will not discuss workings of the Hospital or its patients or disclose any information of a confidential nature except as required to do so in the course of your work. No records documents or property of the Hospital may be removed from the premises of the Hospital without prior authorisation. You must return to the Hospital upon request and in any event upon the termination of your employment all documents or other property of the Hospital which are in your possession or under your control.
Data Management
Ensure compliance with the obligations required by the Data Protection Act 2018.
NOTE: The extent and speed of change in the delivery of health care is such that adaptability is essential at this level of appointment. The appointee will be required to maintain enhance and develop their knowledge skills and aptitudes necessary to respond to this changing environment. They will also be required to participate in and support the Hospitals Digital transformation strategy which may impact work processes and role profiles in the future. The Job Description must therefore be regarded as an outline of the major areas of accountability at the present time which will be reviewed and assessed on an on-going basis as advancements and developments evolve.
Informal Enquiries to: Milita Foster ICT Applications Portfolio Manager in the ICT Department - Telephone (01)or email
Closing Date: Before close of business on Tuesday 14th October 2025
Reference No: 09.050 (2025)
Department / Directorate: ICT Department ICT Directorate
Reports to: ICT Applications Portfolio Manager or Deputy
Tallaght University Hospital (TUH) is a model 4 voluntary academic teaching hospital partnered with Trinity College and situated in south west Dublin. With a staff of over 4000 people from 63 differentcountries it provides both acute and tertiary care to an increasing population of circa 800000 people and is a provider of local regional and national specialties. It is also a National Urology Centre the second largest provider of dialysis services in the country Pelvic and Acetabulum National Centre and a designated Trauma Unit.
The Hospital is part of the newly established HSE Dublin & Midlands Region which serves a population of over 1.2 million across seven counties and operates under the governance of an independent Board of Directors who give their time on a voluntary basis. TUH is also supported by the Adelaide Health Foundation the Meath Foundation and Tallaght University Hospital Foundation.
TUH recognises the role it plays in our community both as an employer and provider of healthcare and is committed to building a sustainable future for our region both now and into the future with a focus on patient outcomes.
The Hospital is ambitious recognising that healthcare delivery is undergoing seismic change and will be different now and into the future largely due to digital and technological advances along with research continuing to discover and test new treatment options. TUH wants to be a leader in determining that future. It is aHospital without Wallsalways looking to optimise care both within and beyond in line with the Sláintecare vision of providing the right care in the right place at the right time whilst empowering our patients and staff.
TUH Vision and Values
The vision of the Hospital is People Caring for People to Live Better Livesthrough excellent health outcomes supported by evidenced based practice positive patient and staff experience in an empowering & caring environment. A culture of innovation and quality improvement in everything we do.
OurTUH CAREvalues for patients their families our community and staff are:
- Collaborate together and with our academic and care partners
- Achieve our goals positive outcomes and wellbeing
- Respect for patients each other and our environment
- Equity for patients and staff
At TUH we view our staff as our most valuable asset and everymember of the Team is valued equally. We recognise that a skilled satisfied and motivated workforce is a prerequisite to high quality care.
A full overview of TUH is available on us
Qualifications & Experience required
Must have:
- Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher ordinary applied or vocational programmes) or equivalent
or
- Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5
or
- Have satisfactory relevant experience which encompasses demonstrable equivalent skills
And
- Undertaken a relevant ICT course of study or have satisfactory relevant experience which encompasses demonstrable equivalent skills in ICT Software Applications support.
- Have a minimum of 2 years software applications support experience issue troubleshooting and application administration and configuration.
- Have experience working with suppliers on troubleshooting issues reviewing and testing application changes and fixes.
- Fluent command and understanding of the English language to include spoken and written word.
Desirable:
- ITIL qualification and/or experience.
- Knowledge of Change Management and/or related experience in software application changes.
- Knowledge on ICT procedures and regulations.
- Experience and knowledge on hospital/healthcare systems and familiarity with medical terminology.
Behavioural Requirements:
- Experienced in successfully liaising and working collaboratively with users and between groups in addition to excellent interpersonal and communications skills (oral and written).
- Excellent problem solving planning organisation and analytical skills with the ability to make sense of complex and logical problems quickly.
- Ability to plan & prioritise work meet deadlines while responding flexibly to rapidly changing priorities.
- Ability to work unsupervised and to use initiative when necessary to deal with conflicting priorities calmly and effectively.
- Ability to identify and recommend process and/or application improvements.
- Ability to frame options and present recommendations.
- Experience of working in a demanding environment and ability to negotiate and manage through conflict and to deal with ambiguity.
The ICT Applications Support Analyst is responsible for ensuring the day-to day support and maintenance activities is delivered for the assigned ICT Application systems. He/she will be responsible for the provision of assigned application administration support services while maintaining the essential information systems and processes. Reporting to the ICT Application Portfolio Manager/Team Lead and working as part of the ICT Applications Portfolio Management Team.
Overview of Role:
Key Duties and Responsibilities:
- Adhere to ITIL-aligned service management practices including Incident Service Request Problem and Change Management.
- Investigate issues identify root cause and ensure resolution within expected service level timelines. Work with the software supplier as needed ensuring solution provided.
- Ensure that all support issues requests and changes are logged on the ICT Support Portal System and correspondence with users and suppliers are actioned tracked and resolved efficiently.
- Perform day to day system maintenance user administration application administration and operation of assigned hospital systems.
- Monitor application performance and ensure the regular system processes and synchronisations run efficiently.
- Demonstrate problem solving planning and organisation skills with capacity for responsibility and initiative.
- Deliver a professional customer focused approach.
- Liaise with suppliers for application support issue resolution maintenance and enhancements.
- Participate in projects where relevant performing tasks assigned such as but not limited to: Assisting with configuration changes technically testing changes communications and user training as agreed with the ICT Applications Portfolio Manager.
- Participate in system maintenance or change request implementation and downtime.
- Develop and maintain documentation including Standard Operating Procedures (SOP) user guides/instructions configuration details Issue solutions and knowledge base articles to ensure a comprehensive and well-managed knowledge base.
- Provide systems training as/if needed as part of the staff induction programme and as needed by line managers on best use of the system or for new functionality from system upgrade.
- Prepare routine and ad hoc reports and provide analysis where needed to support decision-making.
- Actively work with fellow team members to increase knowledge and skills within the team in order to support each other.
- Meet objectives and work plans as agreed with the Team Leader or ICT Applications Portfolio Manager/Deputy within defined timelines participating in the annual performance achievement and development process.
- Participate in ICT on-call or out-of-hours work if/as required.
- Perform other duties as assigned by your Team Lead ICT Applications Portfolio Manager/Deputy or CIO.
General accountability:
- Commitment to continuous professional development including completion of relevant internal training programmes available through our Centre for Learning & Development Prospectus.
Leadership and staff management:
- Completion of relevant training and availing of supports in the Leadership Academy including coaching mentoring and leadership development as applicable.
TUH Core Competencies:
| Core Area | Competency | Level |
| Managing the service | Quality & Safety of Service | 2 |
| Managing the service | Delivery of Results | 2 |
| Managing Change | Problem Solving & Decision Making | 2 |
| Managing Change | Communications & Influencing | 2 |
| Managing Yourself | Team player | 2 |
| Managing Yourself | Planning and Organising | 1 |
| Managing People | People Management | 1 |
| Managing People | Leadership | 1 |
For details of the core competencies please go to:
Vacancies/
Particulars of Office:
- The appointment is specified purpose fulltime contract.
- The annual leave entitlement is 29 working days per year. The leave year runs from 1st April to the 31st of March each year.
- Normal working hours are 35 worked over 5 days. Your contracted hours of work are liable to change between the hours of 8am to 8pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement.
- Remuneration is in accordance with the Department of Health Consolidated Salary Scales 1st March 2025 for a Grade V.
Probation:
The successful candidate will be appointed initially for a probationary period of 6 months. During the probationary period progress or otherwise will be monitored and at the end of the probationary period the service will (a) be certified as satisfactory and confirmed in writing or if not satisfactory the probationary period may be extended by 3 months.
Termination of Office:
The employment may be terminated at any time by one months notice on either side except where circumstances are dictated by the Minimum Notice and Terms of Employment Act 1973/91. The Managements right under this paragraph shall not be exercised save in circumstances where the Management is of the opinion that the holder of the office has failed to perform satisfactorily the duties of the post or has misconducted himself/herself in relation to the post or is otherwise unfit to hold the appointment.
Confidentiality
You will be aware of the confidential nature of Hospital work and in particular the right of patients to confidentiality. To this end you will not discuss workings of the Hospital or its patients or disclose any information of a confidential nature except as required to do so in the course of your work. No records documents or property of the Hospital may be removed from the premises of the Hospital without prior authorisation. You must return to the Hospital upon request and in any event upon the termination of your employment all documents or other property of the Hospital which are in your possession or under your control.
Data Management
Ensure compliance with the obligations required by the Data Protection Act 2018.
NOTE: The extent and speed of change in the delivery of health care is such that adaptability is essential at this level of appointment. The appointee will be required to maintain enhance and develop their knowledge skills and aptitudes necessary to respond to this changing environment. They will also be required to participate in and support the Hospitals Digital transformation strategy which may impact work processes and role profiles in the future. The Job Description must therefore be regarded as an outline of the major areas of accountability at the present time which will be reviewed and assessed on an on-going basis as advancements and developments evolve.
Informal Enquiries to: Milita Foster ICT Applications Portfolio Manager in the ICT Department - Telephone (01)or email
Closing Date: Before close of business on Tuesday 14th October 2025
Required Experience:
IC
Key Skills
- Category Management
- Maintenance Planning
- ABAP
- Application Development
- Information Technology Sales
- Investment Management
