Home Connections Manager
Home Connections Manager
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Job Description
A great opportunity for a dedicated and experienced manager to join our Home Connections team.
This role involves managing the allocation and letting of Abris social housing properties ensuring our processes are fair transparent and efficient.
As Home Connections Manager youll play a key role in managing a team of Home Connections and New Build officers. The role will oversee the day to day management of a team responsible for advertising shortlisting pre tenancy verification processing and assessing nominations and undertaking risk assessments. The role also includes supporting with the allocations of New Builds as well as undertaking tasks relating to successions and ending of tenancies.
The role is vital in supporting with the key objectives of minimising void periods meeting key performance indicators and maximising customer satisfaction. Youll lead a team of professionals providing support and guidance and fostering a culture of continuous improvement.
Your expertise in social housing combined with your strong leadership and customer service skills will be essential in delivering high-quality services to our customers. Youll work closely with internal and external stakeholders to ensure that our allocations and lettings meet the needs of the community and comply with relevant legislation and best practices.
The role is hybrid working and is office based on three set days per week to support with collaborative team working.
The role will manage a team based at our Eastleigh office but will also manage staff in our Yeovil office so this will require working from our Yeovil office on a monthly basis to support staff managed in that area.
We are looking for someone who is confident self-motivated and has a drive to exceed personal team and organisational targets as well as passionate in delivering excellent customer service. If you care about making a positive impact in the social housing sector and have a proven track record in allocations and lettings this could be the role for you.
Who we are
Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.
We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms
Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.
- Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
- Wereinvesting in our communities to address local issues and create opportunities for everyone
As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategicobjectivescan be found at.
What you can expect
What you can expect
28 days holiday the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Flexible working
Free eye tests
Cycle to Work scheme
About you
Weve all got different backgrounds strengths and experiences. But we share the same values. Its these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues always curious and look for better solutions achieve together by working in partnership with others own it openly through working with others in an open and honest way and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abris commitment to safeguarding and promoting the welfare of children young people and adults.
If you share our values and want to make a real difference in the world youre on to a winner and wed love to hear from you!
Be yourself
Were committed to promoting an inclusive culture. We welcome and respect the individual differences life experiences and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different everyone is unique.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We cant promise to give you exactly what you want but we do promise to consider it fully.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. Were not looking to add to our preferred supplier list right now but if youd like to be considered at a future date please dont hesitate to register on our procurement portal.
Documents
Required Experience:
Manager
Employment Type
Full-Time
