ServiceNow Implementation Engineer

Position Description:

Join our dynamic ServiceNow practice as an Implementation Engineer and become part of a team thats transforming how organizations leverage the power of digital workflows. This role offers a unique opportunity to work across multiple ServiceNow modules providing variety and continuous learning that will accelerate your career growth in the platform ecosystem.

Why Choose This Role:
Diverse Project Exposure - Work with multiple ServiceNow modules (ITSM ITOM HRSD and more) gaining breadth of experience that makes you a versatile platform expert
Career Development Focus - Clear certification pathway with company-sponsored training to advance your ServiceNow expertise
Collaborative Environment - Join a supportive team that values knowledge sharing mentorship and collective problem-solving
Technical Innovation - Implement cutting-edge workflow automation and integration solutions for enterprise clients
Work-Life Balance - Flexible hybrid work arrangements with remote options may be available based on project requirements
Growth Trajectory - Clear path to senior technical roles or specialized architect positions as you develop platform expertise
Competitive Benefits Package - Including comprehensive health coverage professional development budget and performance bonuses
Project Variety - Engage with clients across different industries solving unique business challenges through ServiceNow implementations

Your future duties and responsibilities:

Responsible for implementing and configuring ServiceNow modules to meet client needs including workflow design UI customization and dashboard optimization. Develops and maintains integrations with third-party systems using REST/SOAP APIs and Integration Hub. Collaborates with stakeholders to translate business requirements into scalable technical solutions aligned with platform best practices. Oversees platform administration tasks such as upgrades deployments and performance tuning. Engages directly with clients for requirements gathering solution recommendations and knowledge transfer. Ensures quality through testing and compliance while contributing to continuous improvement and staying current with platform updates. This role will be hybrid onsite 2-3 times a week in the Pittsburg PA or Cleveland OH office.

Required qualifications to be successful in this role:

2-5 years of hands-on ServiceNow platform experience
Proven success implementing ServiceNow modules with deep knowledge in at least one core area (e.g. ITSM ITOM HRSD CSM).
Strong grasp of platform architecture data model and scripting (JavaScript/GlideScript).
Skilled in workflow automation Flow Designer and Integration Hub.
Familiar with web technologies (HTML CSS REST/SOAP JSON XML) and ITIL principles.
Strong analytical and problem-solving skills.
Effective communicator with client-facing experience.
Self-motivated adaptable and eager to expand technical breadth.
Committed to quality collaboration and continuous learning.

Desired qualifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist in relevant modules
ITIL Foundation or higher certification
Exposure to Performance Analytics Security Operations GRC or ATF.
Familiarity with Agile/Scrum and cloud platforms (AWS Azure GCP).
Experience mentoring others and working across industries.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61900.00 - $137100.00.

CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation holidays and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
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Skills:

• ServiceNow

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.