Business Operations Coordinator

We Put the World on Vacation

As a Business Operations Coordinator this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners ensures that operational processes and procedures are met protects data integrity throughout our systems and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team this individual helps support the steps to put the world on vacation and make memories of a lifetime!

You will be responsible to:

• Provide exceptional customer service to our guests business partners and team
• Identify ways in which to improve our customer service or processes
• Collect and/or validate data when interacting with our guests to ensure they receive the best experience with us
• Manage and protect company assets through all interactions
• Understand and implement operational procedures that govern our business
• Support new initiatives and help teams that are impacted by these changes
• Maintain daily weekly monthly or quarterly reporting needs
• Successfully leverage your resources (your team leadership procedural guides etc.) to provide quick support to questions as they arise
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
• Assist Supervisor to provide additional administrative support to internal departments to include Sales Marketing HR and Resort teams
• Performs other duties as needed

You will partner with:

• Sales and Marketing teams
• Human Resources
• Resort Operations leadership

Examples of projects you will work on:

• Validating data and reporting or answering questions from onsite business partners
• Supporting the integration of new processes and procedures

What Youll Bring:

Education

• High School Diploma

Knowledge and Skills

• Computer Skills Required
• Proficient in Microsoft Suite
• Have availability to support the business throughout weekends and holidays
• Experience delivering outstanding customer service with excitement!

Job Experience

• One year of general office experience
• One year of customer service experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity

Level of decision making authority:
Coordinator may be required to make limited operational decisions when resolving owner issues or objections.

Level of autonomy:
Coordinators daily work will be verified daily weekly and monthly to ensure accuracy and validation of all tour gifting and contractual paperwork.

Impact of incumbents decisions on the organization:
Coordinators decisions may cause commission delays site revenue recognition delays and delays in contract securitization cost per tour and marketing payroll inaccuracies.

Scope/Financial Responsibility:
Coordinator is accountable to meet WCF Scorecard metrics Accounting Deliverables maintain Cost of Sales Product Yield Management and ensure adherence to TL Standard Operating Procedures to secure the companys assets.

In Summary:You should be an individual that enjoys working in a fast-paced environment interacting with guests and business partners and being part of a highly engaged team. You should be a communicative reliable organized person who is not afraid of learning new processes and embraces change.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.