Operations Senior Supervisor Evernorth TN Onsite

The operations senior supervisor is responsible for managing a team of up to 15 employees performing a variety of mailroom and claim entry/correction process functions. The supervisor will be responsible for staffing capacity (including interviewing reviewing/entering time approving PTO based on business requirements) and coaching employee performance based on established metrics and employee behavioral characteristics. Senior supervisor will lead improvement initiatives workflow redesigns and staffing capacity discussions to optimize performance across teams. Senior supervisors are expected to facilitate daily weekly and monthly team and individual huddles as well as project and improvement meetings with global service (GSP) internal and matrix partners.

Responsibilities

• Manages the daily operations of assigned team of at least 15 employees.
• Demonstrates managerial courage in difficult employee and peer conversations to improve operational metrics.
• Over sees daily operations of the mailroom vendor(s) promotes continuous improvement and accountability and collaborates with business partners to identify efficiencies and eliminate redundancies.
• Leads and collaborates with matrix partners to manage improvement projects streamline workflows find efficiencies and create a variety of standard operating procedures.
• Engages quality team to better meet the needs of the mailroom and business teams.
• Facilitate performance management conversations with direct reports to maintain/improve productivity and quality requirements.
• Facilitates as necessary performance improvement plans while utilizing objective metrics/performance and recommendations from support teams (e.g. SMEs Coaching Quality).
• Facilitates daily weekly and monthly individual and team meetings to develop an inclusive productive and performance driven culture.
• Utilizes an Enterprise Management Operating System (eMOS) (as applicable) and other reporting tools daily to review key performance productivity and quality metrics to influence individual and team performance.
• Facilitates the development of policies procedures and knowledge exchange articles to ensure consistency and accuracy of processes.
• Enhances the capabilities of direct reports by assessing individual strengths and areas for improvement providing tailored mentoring and leveraging cross-functional support teams (e.g. quality coaching training) to drive performance and elevate quality standards.
• Facilitates administrative supervisory functions related to compensation planning employee relations communication/coordination leave of absence submission time keeping and all other related company initiatives.

Requirements

• This position will be located onsite at our Chattanooga TN office.
• High School Diploma or GED required.
• 1 years of direct experience managing employees working in claims processing inventory and capacity planning or mail room functions required.
• 1 years of eMOS experience and/or using metric driven performance management to coach employees in productivity and/or quality required.
• 1 years of intermediate to advanced Microsoft Excel experience required.
• Possess leadership characteristics to inspire motivate and influence people to optimize operational key performance indicators.
• Excellent communication interpersonal and negotiation skills.
• Ability to influence and drive change to improve processes and outcomes.
• Ability to quickly learn new skills processes applications and workflows.
• Demonstrated ability to identify improvement opportunities and lead initiatives to improve performance.
• Ability to quickly solve problems with limited information to resolve barriers or employee/team issues.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.