Behavioral Health Peer Engagement Case Manager 2

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

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This Work Matters!

We seek leaders achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity protect the most vulnerable and promote health and wellness for everyone and we uphold the values: Compassion and Care Empowerment Racial Equity Creativity and Integrity. We create a culture of respect trust and understanding for the highly diverse population we serve in our communities. Were seeking a visionary and dynamic leader who is creative in problem solving and contributes new ideas and solutions to the organization to join our team in Integrated Clinical Services.

Integrated Clinical Services provides quality health services for people who experience barriers to accessing care. The vision of Integrated Clinical Services is to provide services that are integrated and connected to support optimal health reducing wait times and optimizing access. Multnomah County Community Health Clinics provide comprehensive primary care and behavioral health services to diverse low-income uninsured and underinsured residents of Multnomah County. Each position in our Community Health Clinics plays an active role in advancing health equity and eliminating health disparities in our communities. The Peer Engagement Case Manager 2 (CM2) position performs a hybrid of complex case management and peer support functions for Multnomah County ICS patients as a member of the Transitions of Care - Behavioral Health team. The CM2 supports primary care patients who are transitioning from higher levels of care as well as patients in ongoing primary care with ICS whose diagnosed mental health and/or substance use disorders are exacerbated by social determinants of health stressors. Duties include case management in coordinating with multiple community partners to support smooth transitions in services for the patient so they can successfully connect to community resources. The CM2 is part of the primary care team and will work closely with clinic primary care team members as well as other team members of the Transitions of Care - Behavioral Health team to coordinate patient care planning.

As the Peer Engagement Case Manager 2 you will:

• Provide complex clinical case management support for patients transitioning from acute care settings and referred from primary care teams or other role groups based on related mental health and/or substance use disorder issues.

• Conduct a comprehensive needs assessment with the patient and/or other natural supports.

• Review and monitor EPIC electronic health record (EHR) charts internal and external communications and case notes.

• Maintain an ongoing caseload and track patient progress throughout their acute transition period and for those who need additional support post-acute transition

• Maintain up-to-date notes and files per client event and interaction.

• Establish and maintain effective relationships and up-to-date knowledge of psychiatric hospital services community mental health and behavioral health services substance use treatment services and community-based organizations that address housing food insecurity job training local governmental support programs and other resources.

• Monitor quality of care provided and address problems in a timely manner working with other professionals and agencies as appropriate.

• Research and take steps to find new community-based opportunities including visiting or meeting with partner organizations as needed.

• Conduct task-oriented meetings in the community with referred patients as indicated to facilitate connection with needed resources and partner organizations.

• Provide guidance and mentorship to Peer Support Apprentice interns.

• Document all work with and on behalf of patients in the electronic health record.

• Participate in quality improvement activities; utilize relevant Case Management data in decision making and planning.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY: We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to an associates degree.

• Three (3) to six (6) years of relevant experience that demonstrates the ability to perform the duties of the position.

• Must have a Peer Support Specialist Certification issued by the Oregon Health Authority.

• Must have a Qualified Mental Health Associate (QMHA) or (QMHA-R) certification through the Mental Health and Addiction Certification Board of Oregon (MHACBO).

• Must pass a reference check.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Qualified Mental Health Professional (QMHP) certification through the Mental Health and Addiction Certification Board of Oregon (MHACBO)

• Demonstrated ability to communicate clearly and concisely both orally and in writing.

• Previous experience with trauma informed care.

• Deep understanding of and experience addressing the systemic barriers that perpetuate disparities for community members who experience marginalization.

• Experience or ability to synthesize data in order to independently solve problems or formulate recommendations.

*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION: The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background reference and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidates relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.

• A resume that explains all related experience (paid or unpaid) and training in your resume.

• A cover letter that expands on your resume addressing how you qualify for the position and why you are interested in the role.

Note: The application resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Monday to Friday 8:00 am - 5:00 pm

Work Location: This position works onsite at the Gladys McCoy building 619 NW 6th Ave Portland OR 97209 with meetings in Multnomah County clinics or other community sites and ad hoc remote work.

Serving the Public Even During Disasters:

Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

In accordance with Oregon Law Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume cover letter and other application materials.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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