Every day Heartland a Global Payments Company makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur support and serve entrepreneurs and bring your expertise to a dynamic team then Heartland is for you. If its in your nature to work with a passion to provide tangible solutions for everyone you interact with then join us and lets see what we can do together.
This individual will oversee a group of talented Payroll Tax Specialists who perform various Payroll Tax tasks. Responsible for strong partnerships collaborationwith all areas of the business and overall client experience.
What will you be doing
Assists with interviews and selecting candidates to be hired in the department
This requires a strong leadership presence
Trains and supervises employees including day-to-day supervision assigning workloads arranging work schedules to ensure adequate coverage is maintained in the office monitor and submit attendance entries for Heartland Payroll monitoring staff performance levels and conducting performance evaluations in conjunction with Leadership
This individual will oversee and be responsible for the successful completion of current processes while also helping with process improvement to streamline workflow while maintaining a high level of accuracy in task completion.
Resolves complex client service issues and concerns as escalated from staff members
Training and development of the payroll tax staff in all areas of payroll tax
Other tasks as assigned or requested
What are the requirements
Excellent interpersonal and team building skills required
Ability to work under time constraints and meet schedules
Ability to multi task interacting with outside agencies clients and staff members simultaneously
Ability to plan organize prioritize and make decisions affecting staff as well as clients
Strong organizational and communication skills
Proficient in Windows PC environment with accurate data entry/keyboarding skills
Working knowledge of payroll wage and tax laws and regulations required
Bachelors Degree preferred Payroll industry experience preferred with working knowledge of payroll wage and tax laws and regulations required Supervisory experience in a customer service/call center arena helpful -Or- an equivalent combination of education and/or experience
Heartland is an equal opportunity employer. Heartland a Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Required Experience:
Manager
Global Payments Inc. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our customers globally. Our technologies, services and team member expertise allow us to provide a broad range of solutions that enable our customers to operate the ... View more