AI Business Product Manager
AI Business Product Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Team & Role
Were seeking a passionate and detail-oriented AI Business Product Manager with an emphasis on data science and product analytics for our Customer Support and Services (CSS) Business Product Management team. The ideal candidate is naturally curious enjoys analyzing user behavior product performance and turning AI system outputs to drive enhancements in AI response quality. Strong analytical communication and documentation skills are key as youll often translate data findings into clear actionable strategies for technical and non-technical stakeholders
What you get to do in this role:
- Analyze data related to customer service interaction data AI performance user behavior and product usage to uncover actionable insights
- Translate analytical findings into product requirements and business recommendations
- Collaborate closely with product managers and engineering teams to inform and validate improvements in AI functionality
- Support development and measurement of KPIs related to AI response effectiveness and user satisfaction
- Identify patterns anomalies and areas of opportunity through exploratory data analysis
- Document analytical requirements assumptions processes and findings clearly and thoroughly
- Clearly communicate insights strategies and performance results to stakeholders across the organization
- Drive continuous improvement through experimentation A/B testing and feedback loops
Qualifications :
Preferred Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Strong proficiency in SQL and data visualization tools (e.g. Tableau Power BI)
- Familiarity with Python R or similar for data analysis is a plus
- Exceptional ability to analyze complex datasets and derive strategic business insights
- Excellent documentation and communication skills; ability to bridge business and technical teams
- Strong curiosity and a proactive mindset toward data exploration and product impact
- Experience building new products that use challenging algorithms.
- Experience in delivering highly scalable services in the enterprise world.
Basic Qualifications:
- 5 years of experience in a business or product analyst role preferably in tech or AI domains
- Bachelors degree in business Data Science Computer Science Economics or related field
#CSTAS
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
