eCommerce COO

Exciting Opportunity: COO Needed for Maxwood Furniture Rapidly Growing D2C E-Commerce Business in Charleston SC

Are you a digitally savvy hands-on operator with proven expertise in e-commerce and D2C operations Maxwood Furniture a privately owned design-driven furniture company with revenues exceeding $140M is seeking a Chief Operating Officer (COO) to drive operational excellence consumer centric thinking and enable speed and accuracy throughout our owned and 3rd party fulfilment networks with a keen focus on cost management and efficiency. Managing people and structuring and connecting teams is a key priority.

Key Highlights

Privately-Owned Fast-Growing D2C Brand
Join a multi-channel e-commerce furniture business as we accelerate our next stage of growth. The ideal COO thrives in entrepreneurial action-oriented environments and brings a strong mix of e-commerce systems experience financial discipline e-commerce centric supply chain (drop ship speed of fulfilment) expertise and people leadership.

Supply Chain Logistics & Inventory

• Oversee internal and external North American warehouses trucking and importation.
• Oversee inventory planning purchasing vendor relationships and execution.
• Build scalable systems to improve efficiency protect margins and maintain high service levels.

Deep E-Commerce & and particularly D2C Expertise

• Lead operations for a high-growth e-commerce business spanning multiple D2C websites and major marketplaces (Amazon and others).
• Partner cross-functionally to support customer acquisition digital marketing and seamless fulfillment.

Servant Leadership & Team Alignment

• Inspire and grow a high-performing team across operations logistics purchasing and customer service.
• Foster collaboration communication and accountability while leading with a hands-on servant-leader approach.

Financial & Operational Leadership

• Align operational execution with company strategy to drive profitability and sustainable growth.
• Provide strong financial oversight with accountability for disciplined cost management.

Customer Service & Global Partnerships

• Oversee customer service execution and strategy including management of overseas agents and outsourced providers.
• Act as a key connector across internal teams suppliers vendors and service partners.

• 1520 years of business experience with at least 10 years in senior operational and/or financial leadership roles.
• Extensive e-commerce background spanning both D2C websites and marketplace businesses.
• Hands-on experience with warehousing logistics importation inventory planning and purchasing.
• Strong financial acumen with a proven track record overseeing budgets P&L and profitability in growth-oriented environments.
• Proven people leadership skills with ability to scale organizations and build strong culture.
• Experience leading customer service including outsourced and offshore providers.

Why Join Us

• Play a pivotal role in shaping the operational backbone of a $140M and rapidly growing e-commerce company.
• Drive profitability and long-term sustainability alongside a talented entrepreneurial leadership team.
• Lead in a collaborative fast-paced data-driven culture that values initiative and ownership.
• Enjoy the lifestyle energy and opportunity of Charleston SC while making a tangible impact.
• Competitive compensation package and opportunities for professional growth

Note: This job is based in Charleston SC and requires an in-office presence.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance