Customer Experience Agent
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A Little About Us
Oats Overnight is on a mission to build a generational CPG brand. Since 2016 our high-protein drinkable oatmeal has reached over a million customers through direct-to-consumer and were now scaling with all major nationwide retail and club partners. Our goal: become a household brand by leveraging speed storytelling and strategy.
We are vertically integrated: we develop manufacture and fulfill everything in-house. This operational control allows us to engage customers directly into the R&D process an initiative where we were first-to-market in CPG. It also makes our brand tangible and real: our factory our team and our product pipeline are all part of the narrative.
This is an exciting stagewe are emerging as a significant omni-channel brand and launching new products to capture significant market share across verticals. We want you to help us get there.
Every teammate here has equity because were building something big and everyone plays an important role. If youre excited about building a brand that does things differently this is that opportunity.
Oats Overnight is on a mission to build a generational CPG brand. Since 2016 our high-protein drinkable oatmeal has reached over a million customers through direct-to-consumer and were now scaling with all major nationwide retail and club partners. Our goal: become a household brand by leveraging speed storytelling and strategy.
We are vertically integrated: we develop manufacture and fulfill everything in-house. This operational control allows us to engage customers directly into the R&D process an initiative where we were first-to-market in CPG. It also makes our brand tangible and real: our factory our team and our product pipeline are all part of the narrative.
This is an exciting stagewe are emerging as a significant omni-channel brand and launching new products to capture significant market share across verticals. We want you to help us get there.
Every teammate here has equity because were building something big and everyone plays an important role. If youre excited about building a brand that does things differently this is that opportunity.
We are not accepting candidates from third-party recruiters or agencies for this role - direct applicants only.
Whats The Job
Oats Overnight is committed to providing world-class customer service and we are looking for passionate dedicated and hardworking Customer Experience Agents who are eager to make a this role youll deliver quick personalized and effective solutions to customer questions and requests while ensuring every customer interaction reflects our brand values.
Schedule: We have openings for a Sunday - Thursday schedule (10am - 7pm) or a Tuesday - Saturday schedule (10am - 7pm).
What Youll Be Doing Stop Scanning and Read This Part
- Interact with customers over email to ensure they are satisfied and taken care of.
- Delight customers with quick personalized and effective solutions.
- Reach out to subscribers and customers to understand their needs and improve their experience.
- Contribute to developing and improving processes to manage customer satisfaction.
- Educate customers on products and services.
- Support retention efforts by resolving issues promptly and empathetically.
- Collaborate cross-functionally to share feedback and insights from customers.
- Other duties as assigned.
What Youve Done And Who You Are
- High School Diploma or equivalent required.
- Previous Customer Service sales and/or retention experience preferred but not required.
- Strong written and oral communication skills.
- Reliable internet connection: must be able to direct connect to a router if needed.
- Strong computer skills and ability to learn new systems quickly.
- Self-motivated and proactive in problem-solving.
- Empathetic team-oriented and always ready to support colleagues.
- Experience and desire to support a collaborative high-performing team culture.
Why You Might Like Working Here
- This is going to be fun.
- Casual friendly culture were serious about what we do but dont take ourselves too seriously.
- Every employee has equity.
- High growth potential with opportunities to expand.
- Free oatmeal. Its very good.
Why You Might Not Like Working Here
- Its not a cushy job the bar is high.
- We are growing quickly and have a fast-paced work environment.
Physical Demands
- Prolonged periods sitting at a desk and working on a computer.
- You must be able to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal state and local standards.
- You must be able to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standards.
The Perks
- Full Benefits: Medical Dental Vision and Life.
- Weekly Pay.
- Generous Paid Time Off
- Stock options every employee is an owner.
- Free delicious oatmeal.
And last but never least
We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get and we look forward to learning from people whose backgrounds skills and perspectives challenge and enrich our own.
Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation national origin age disability marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get and we look forward to learning from people whose backgrounds skills and perspectives challenge and enrich our own.
Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation national origin age disability marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Required Experience:
Unclear Seniority
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
Enjoy the benefits of eating breakfast with none of the work. Overnight oatmeal loaded with superfoods like flax, chia, maca root, real fruit, and 20g+ protein. No recipes needed. Life Is Hard, Make Breakfast Easy.
