Express Lane Service Advisor

Charlie's Dodge Chrysler Jeep Ram

Job Location:

Maumee, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Charlies Dodge Chrysler Jeep Ram is looking for an Express Lane Service Advisor to join our team. The ideal candidate will have some sales experience and good communication skills. We are seeking to bring on long-term employees with a desire to advance within our organization.

What We Offer

401k plan with company match
Medical vision and dental insurance
Flexible scheduling and work-life balance
Paid vacation time
Employee recognition
Holiday outings
Career progression

RESPONSIBILITIES

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

REQUIREMENTS

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor assistant lane manager or service consultant preferred but not required
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs

At Charlies Dodge we strive to make every customer a customer for life. We believe that happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at our dealership is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority

What We Offer

401k plan with company match
Medical vision and dental insurance
Flexible scheduling and work-life balance
Paid vacation time
Employee recognition
Holiday outings
Career progression

RESPONSIBILITIES

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

REQUIREMENTS

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor assistant lane manager or service consultant preferred but not required
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs