Customer Service Associate Dispatcher- CSAD 25-30362

Job Title: Customer Service AssociateDispatcher
Location: Springdale AR 72762
Duration: 3 months (contract)
Shift: 8:00 PM 8:00 AM (Wednesday Thursday Friday and every other Saturday)
Training: MondayFriday 7:30 AM 4:30 PM for at least 3 weeks

Position Summary

The Customer Service Associate (CSA) is responsible for managing relationships between carriers customers and sales groups for assigned accounts. This includes understanding customer needs processes and procedures and partnering with internal teams to ensure timely cost-effective service. The CSA serves as the primary point of contact resolving issues promptly and providing excellent service throughout the supply chain process.

Key Responsibilities

• Act as the primary contact between supply chain operations and assigned external customers

• Analyze incoming communications and determine prompt effective resolutions

• Establish and maintain positive collaborative relationships with key internal and external contacts

• Utilize multiple dispatch and external scheduling systems (TES LME Four Kites OTR Retailix Retail Link UNFI One Network etc.) to problem-solve across business units

• Maintain knowledge of company policies procedures and software applications

• Develop a thorough understanding of external customer organizations structures and requirements

• Identify and implement cost-effective creative solutions to delivery or service issues

• Ensure accurate and timely delivery of products while representing the company professionally

Education and Qualifications

• Bachelors degree or equivalent work experience in customer service or transportation/logistics

• Experience in customer service beyond call center support is required; dispatch experience in transportation/logistics is a plus

Technical Skills

• Proficiency with MS Office applications

• Ability to manage a high volume of email communications (up to or exceeding 300 daily)

Communication and Interpersonal Skills

• Strong written oral and interpersonal communication skills

• Conflict management and negotiation skills

• Ability to multitask and remain organized in a fast-paced environment

• Positive attitude and strong problem-solving skills

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About Navitas Healthcare LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.