Shift Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Grow with us!
We are looking for leaders!
Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility development of team members and provision of world class customer service!
We are Excel Fitness a Planet Fitness franchise group based out of Austin TX with 80 clubs and growing! Since 2016 we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin Dallas Raleigh Tulsa and NW Arkansas. We are opening new clubs each year and with that kind of growth you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM $60k as a Regional manager (responsible for 5-10 locations) and all the way up to over a $100k as a Regional
Director overseeing 10 locations!
What are you waiting for APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
- Assist in recruiting hiring and developing an entire team of high performers
- Assist General Manager with staff oversight and management
- Assist in scheduling and supervising staff.
- Assist in ensuring entire team is providing a world class member experience at all times
- Assist in resolving member staff and club issues concerns and challenges as they arise
- Involved in all front desk related activities including but not limited to:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to members accounts.
- Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
- Assist in supply ordering within club needs and budget parameters.
- Assist in tracking statistics and reports (weekly monthly and annually).
- Backup support for any employee who is absent.
Qualifications/Requirements
- Superior customer service skills preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of ageor older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionallylift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! Thats why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! Weve always been known for our clean clubs but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off Full time employees have paid leave to take a break!
Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
