Senior Claims Technician Casualty Claims

Pro Insurance currently has an exciting new opportunity for a Senior Claims Technician to join our Casualty Claims Team.

Pro operates a hybrid working model and the majority of this role will be working from home with regulartravel to one of our local ELPL hub in Glasgow Liverpool or Horsham on a weekly basis and other locations when required.

Purpose of Role

Reporting to the Claims Manager the Senior Claims Technician (Casualty Claims) will manage a reduced caseload (circa 75% target allocation) of technically complex and/or high-value live market Employers Liability (EL) and Public Liability (PL) personal injury and non-latent claims of a short- tail nature

Responsibilities

Managing all diaries and post within the agreed SLAs

Liaising with solicitors and brokers

Developing effective business relationships internally and externally

Maintain accurate records for auditing and regulatory purposes

Identifying potential fraud

The post holder will act as a referral point to internal colleagues providing technical guidance and advice in line with licence

Provide technical advice and guidance to external clients

Proactively support the team in their achievements and overall business objectives

Enhance the ability of the team to perform through contribution to structured training plans undertaking QA/QC and providing regular coaching and feedback to the team

Contribute to projects relevant to the sub vertical

Strengthen Client Relationships

Represent Pro in a Professional manner to both peer and potential marketplace acquaintances.

Skills and experience

• Strong technical background relating to EL/PL personal injury non-latent and short tail disease claims.
• Experience of other claim types a distinct advantage.
• Good Policy interpretation skills.
• Ability to work towards Service Level Agreements.
• Effective communication and key stakeholder relationship management skills.
• Knowledge of claims handling Pre-Action Protocols court procedures quality assurance fraud and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction.
• Strong relationship building skills and a professional and approachable manner.

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Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes minimise operating overheads and implement the controls required to meet new regulations delivering tailored solutions to meet clients needs.

Our UK offices are in Gloucester Glasgow Liverpool Horsham and central London. We are also a global company with offices in the United States Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting claims management financial and technical accounting and risk and auditing utilising the best technology available on the market and adopting a proactive approach.