Desktop Support Specialist

Overland Park, KS - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Responsible for providing best-in-class end-user experience through technical assistance and support for hardware software and network-related issues. This role is responsible for troubleshooting installing configuring and maintaining laptops mobile devices peripherals and office infrastructure ensuring optimal system performance and user satisfaction. The role requires strong problem-solving skills excellent communication an eagerness to adopt new tools/technologies and a customer-first mindset.

Job Description

Roles and Responsibilities

Interface directly with end-users to provide onsite and remote support for laptops mobile devices and peripherals.
Troubleshoot and resolve hardware software and connectivity issues with urgency.
Manage full life-cycle for laptops and mobile devices manage vendor relationships & warranties configure and deploy hardware to end-users and troubleshoot device issues.
Assist users with accounts permissions and security settings utilizing Microsoft Entra ID and Microsoft 365.
Assist with onboarding and offboarding processes including device setup and recovery.
Maintain accurate documentation of service requests incidents and asset inventory tickets in Service Now.
Contribute to Corporate knowledge base by authoring user self-service support documentation.
Collaborate with Infrastructure and Governance/Risk/Compliance (GRC) teams to escalate and resolve complex technical issues ensure device security and compliance and identify and deliver improvements to end-user experience.
Ensure compliance with IT security policies and best practices.
Provide timely proactive communications to stakeholders on significant issues and developments.
Role will be onsite in the Overland Park KS office on MondayThursday with remote flexibility on Friday.
May require occasional after-hours support.

Desired Qualifications

Associates degree in IT or related field (Bachelors preferred) or equivalent experience.
4 years of desktop or end-user support preferably in a Microsoft/Azure environment.
Proficiency with Windows 11 and Microsoft 365 applications.
Experience with Entra ID and Intune for device and user management.
Familiarity with mobile device platforms (iOS Android) and MDM solutions.
Basic understanding of networking VPN and Enterprise Wi-Fi networks.

Desired Qualification

Desire to provide outstanding customer support.
Excellent communication problem-solving troubleshooting skills and a continuous improvement mindset.
Highly collaborative team-oriented individual with a positive enthusiastic and confident attitude.

Additional Information

GE Aerospace offers a great work environment professional development challenging careers and competitive compensation. GE Aerospace is anEqual Opportunity Employer . Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

Required Experience:

Job Description SummaryResponsible for providing best-in-class end-user experience through technical assistance and support for hardware software and network-related issues. This role is responsible for troubleshooting installing configuring and maintaining laptops mobile devices peripherals and off...

Job Description Summary

Job Description

Roles and Responsibilities

Interface directly with end-users to provide onsite and remote support for laptops mobile devices and peripherals.
Troubleshoot and resolve hardware software and connectivity issues with urgency.
Manage full life-cycle for laptops and mobile devices manage vendor relationships & warranties configure and deploy hardware to end-users and troubleshoot device issues.
Assist users with accounts permissions and security settings utilizing Microsoft Entra ID and Microsoft 365.
Assist with onboarding and offboarding processes including device setup and recovery.
Maintain accurate documentation of service requests incidents and asset inventory tickets in Service Now.
Contribute to Corporate knowledge base by authoring user self-service support documentation.
Collaborate with Infrastructure and Governance/Risk/Compliance (GRC) teams to escalate and resolve complex technical issues ensure device security and compliance and identify and deliver improvements to end-user experience.
Ensure compliance with IT security policies and best practices.
Provide timely proactive communications to stakeholders on significant issues and developments.
Role will be onsite in the Overland Park KS office on MondayThursday with remote flexibility on Friday.
May require occasional after-hours support.

Desired Qualifications

Associates degree in IT or related field (Bachelors preferred) or equivalent experience.
4 years of desktop or end-user support preferably in a Microsoft/Azure environment.
Proficiency with Windows 11 and Microsoft 365 applications.
Experience with Entra ID and Intune for device and user management.
Familiarity with mobile device platforms (iOS Android) and MDM solutions.
Basic understanding of networking VPN and Enterprise Wi-Fi networks.

Desired Qualification

Desire to provide outstanding customer support.
Excellent communication problem-solving troubleshooting skills and a continuous improvement mindset.
Highly collaborative team-oriented individual with a positive enthusiastic and confident attitude.