Customer Support Agent Cape Town Salary R8 000 to R15 000 per month

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Support Agent (Transaction Investigator) - Cape Town - Salary R8 000 to R15 000 per month

About the Company

A fast-growing South African fintech payment solutions provider enabling secure simple and reliable online transactions for merchants across industries including e-commerce and iGaming.

Duties and Responsibilities

Monitor triage and resolve customer queries across Telegram Slack Email and other channels meeting first-response and resolution SLAs.
Investigate payment issues end-to-end (failed/declined transactions reversals chargebacks payout delays) identify root causes and drive timely resolution.
Detect and escalate suspicious activity or potential fraud patterns to Risk/Operations; follow through until closure.
Contribute to a 24/7 support rota (including some weekends and public holidays) and maintain excellent service quality across shifts.

Minimum Requirements

Matric / Grade 12 (required).
6 to 12 months of experience in customer support/service (fintech payments ecommerce or online gaming advantageous).
Strong analytical investigative mindset; able to think creatively to solve transaction issues.
Excellent written and spoken English; confident communicator across chat and email.
Comfortable working shifts (including weekends/public holidays) and in a fast-paced startup team (15 people).
Proficient with collaboration and messaging tools (Telegram Slack email) and quick accurate typing.

Full-time Shift-based (3 rotations)
Experience with a helpdesk/CRM (e.g. Zendesk Freshdesk Intercom) and basic data analysis in spreadsheets.
Relevant tertiary study (e.g. Marketing or related) is a plus.

Customer Support Agent (Transaction Investigator) - Cape Town - Salary R8 000 to R15 000 per month About the Company A fast-growing South African fintech payment solutions provider enabling secure simple and reliable online transactions for merchants across industries including e-commerce and iGamin...