Analyst-Risk Management, Customer Management

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

You Lead the Way. Weve Got Your Back.

With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.

At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you make an impact in this role

The Credit and Fraud Risk team is seeking an Analyst. This person will build and manage credit risk strategies for American Express consumer and commercial credit products for the Japan market to enable profitable this role you will be able to:

• Fuse analytical skills with business strategies: The credit card industry is growing and by nature it includes a wealth of data on consumers and businesses. You will not only analyze data but also propose enhanced strategies delivering meaningful outcomes that will change the trajectory of our business.
• Work on business problems in totality: You will be engaged for the entire life cycle of strategy development from finding opportunities through analysis to proposing enhancements to senior leaders collaborating with operations teams business partners technology teams to make it happen and tracking the outcomes.
• Work in an international environment: Collaborating and influencing across borders is a core part of the role and you will have the opportunity to build both local and global networks.

What Youll Do

Lead and/or support initiatives for enhancing risk strategies. Typically youll analyze risk strategies to uncover potential opportunities estimate expected benefit size confirm market requirements such as market practice local regulations and customer expectations give presentations to leaders and stakeholders to get their buy-in support tech teams on system changes and test as well as track results. Strategies can include but are not limited to underwriting (which applicants to approve) authorization (which transactions to approve) and line control (how much capacity to provide).

Effectively interact and collaborate with colleagues from the central Risk Management organization as well as Operations and local business teams to enhance and implement credit strategies and processes.

Closely monitor the key metrics of credit performance to diagnose problems and identify opportunities for improvement and/or corrections. Perform ad-hoc analysis as needed.

• Deeply understand the market landscape and competitor practices
• Develop expert knowledge of American Express systems and infrastructure and leverage this knowledge to define feasible solutions.
• Find new data sources and maximize use of existing data sources to improve model and strategy performance.

Qualifications

• Strong communication skills with the ability to influence diverse audiences in a cross-functional team environment
• A passion for solving problems with data technical know-how and strong attention to detail
• Experience as a self-starter with ability to analyze data and derive meaningful insights to affect business outcomes
• Ability to drive change by quickly learning from the customer experience market environment regulatory context and operations
• Experience with statistical programming language e.g. SAS SQL R Python or willingness and ability to become proficient
• Proficiency in Japanese and English
• Bachelors degree