Community Operations Manager, Adobe Acrobat

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

MW Partners is currently seeking a Community Operations Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

Event Coordination

Partner with Community Managers to plan and execute logistics for community events including
scheduling internal logitics vendor communication platform setup and attendee communication.
Identify and support community-led and company-sponsored events ensuring alignment with strategic goals.
Match ambassadors and evangelists for event participation and provide resources for ambassador-hosted events.
Manage event materials including swag ordering shipping and vendor coordination.
Provide on-site or virtual support during events ensuring a seamless experience for participants.
Track and analyze event performance metrics (e.g. attendance engagement feedback) and report outcomes via newsletters and internal channels.

Community & Team Operations

Maintain team documentation trackers and decks ensuring they are up-to-date and organized.
Assist with metrics and reporting including creating newsletters and coordinating community forum posts.
Support onboarding of new ambassadors by managing promo codes platform access and accurate record-keeping.
Track budgets and spending flagging when additional purchase orders are needed.
Coordinate with cross-functional partners to ensure timely delivery of reports and updates.

Ambassador Program Support

Manage ambassador invoices and payments troubleshoot issues and ensure timely delivery of rewards and reimbursements.
Order promo codes for new ambassadors

Swag Management

Oversee inventory and fulfillment of community swag and promotional items.
Source new products as needed and manage distribution to ambassadors and community members.

Administrative & Ad Hoc Tasks

Support coordination of team administrative needs including calendar and internal documentation management (newsletter reporting).
Handle ad-hoc operational tasks as priorities shift ensuring the team remains agile and efficient

Requirements

5 years of experience in community management marketing operations event coordination or a related role (tech industry experience is a plus).
Proven experience in event planning and execution with a strong understanding of community engagement best practices.
Highly organized and detail-oriented with the ability to manage multiple projects simultaneously.
Approaches projects with a sense of urgency positive attitude team-mentality and takes initiative.
Strong written and verbal communication skills; comfortable collaborating with diverse stakeholders.
Familiarity with tools such as Slack Airtable Google Workspace Office 365/Sharepoint
Confidence in analyzing event data to demonstrate impact and inform future strategies.
Familiarity with Adobe products (e.g. Acrobat) and community engagement tools.
A creative and flexible approach to problem-solving able to adapt to changing priorities.

For a confidential discussion or to find out more contact Indu Sri Lakavath on or apply now.

MW Partners is currently seeking a Community Operations Manager to work for our client who is a global leader in multimedia and creativity software products. Responsibilities and duties: Event Coordination Partner with Community Managers to plan and execute logistics for community events including...