Community Operations Manager, Adobe Acrobat
Community Operations Manager, Adobe Acrobat
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1 Vacancy
Job Description
MW Partners is currently seeking a Community Operations Manager to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
Event Coordination
- Partner with Community Managers to plan and execute logistics for community events including
- scheduling internal logitics vendor communication platform setup and attendee communication.
- Identify and support community-led and company-sponsored events ensuring alignment with strategic goals.
- Match ambassadors and evangelists for event participation and provide resources for ambassador-hosted events.
- Manage event materials including swag ordering shipping and vendor coordination.
- Provide on-site or virtual support during events ensuring a seamless experience for participants.
- Track and analyze event performance metrics (e.g. attendance engagement feedback) and report outcomes via newsletters and internal channels.
Community & Team Operations
- Maintain team documentation trackers and decks ensuring they are up-to-date and organized.
- Assist with metrics and reporting including creating newsletters and coordinating community forum posts.
- Support onboarding of new ambassadors by managing promo codes platform access and accurate record-keeping.
- Track budgets and spending flagging when additional purchase orders are needed.
- Coordinate with cross-functional partners to ensure timely delivery of reports and updates.
Ambassador Program Support
- Manage ambassador invoices and payments troubleshoot issues and ensure timely delivery of rewards and reimbursements.
- Order promo codes for new ambassadors
Swag Management
- Oversee inventory and fulfillment of community swag and promotional items.
- Source new products as needed and manage distribution to ambassadors and community members.
Administrative & Ad Hoc Tasks
- Support coordination of team administrative needs including calendar and internal documentation management (newsletter reporting).
- Handle ad-hoc operational tasks as priorities shift ensuring the team remains agile and efficient
Requirements
- 5 years of experience in community management marketing operations event coordination or a related role (tech industry experience is a plus).
- Proven experience in event planning and execution with a strong understanding of community engagement best practices.
- Highly organized and detail-oriented with the ability to manage multiple projects simultaneously.
- Approaches projects with a sense of urgency positive attitude team-mentality and takes initiative.
- Strong written and verbal communication skills; comfortable collaborating with diverse stakeholders.
- Familiarity with tools such as Slack Airtable Google Workspace Office 365/Sharepoint
- Confidence in analyzing event data to demonstrate impact and inform future strategies.
- Familiarity with Adobe products (e.g. Acrobat) and community engagement tools.
- A creative and flexible approach to problem-solving able to adapt to changing priorities.
For a confidential discussion or to find out more contact Indu Sri Lakavath on or apply now.
Employment Type
Full-time
